It Service Continuity Management (itscm) Expert
- Allianz Technology
- 6 - 10 years
- Pune
- 3 months ago
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Job Description
Key Responsibilities
- Strategy & Governance
- Define, implement, and maintain ITSCM frameworks, policies, and procedures aligned with organizational and regulatory standards (e.g., DORA, ISO 22301, ISO 27001).
- Ensure ITSCM is integrated with overall Business Continuity and Disaster Recovery strategies.
- Risk & Impact Assessment
- Conduct IT Service Impact Analysis (SIA) and align with Business Impact Analysis (BIA) to determine critical IT services, dependencies, RTOs (Recovery Time Objectives), and RPOs (Recovery Point Objectives).
- Identify risks and single points of failure within IT landscapes; recommend and track mitigation measures.
- Continuity Planning
- Develop and maintain IT Service Continuity Plans (ISCPs) for critical applications and infrastructure.
- Collaborate with application, infrastructure, and cloud teams to ensure appropriate recovery solutions (e.g., high availability, backups, replication, immutable storage).
- Testing & Exercising
- Plan, coordinate, and execute ITSCM tests including disaster recovery (DR) drills, failover testing, and table-top exercises.
- Document results, track gaps, and drive remediation to improve resilience.
- Incident & Crisis Support
- Support major incident and crisis management teams during service disruptions.
- Provide expertise in recovery strategies and coordinate IT recovery actions in alignment with BCM.
- Stakeholder Management
- Partner with business stakeholders, IT service owners, vendors, and regulators to ensure awareness and compliance with ITSCM requirements.
- Provide training, awareness, and expert guidance on IT service continuity.
- Continuous Improvement
- Monitor technology trends, regulatory updates, and industry best practices in resilience.
- Recommend automation and innovative approaches to enhance IT continuity and recovery processes.
Required Qualifications & Experience
- Bachelors/Masters degree in IT, Computer Science, Information Security, or a related field.
- 6+ years of experience in IT Service Continuity Management, Disaster Recovery, or IT Resilience.
- Strong knowledge of IT infrastructure (servers, storage, network, cloud, databases) and enterprise applications.
- Experience with BCM/ITSCM frameworks such as ISO 22301, ISO 27001 Annex A.17, ITIL, NIST, and regulatory requirements (e.g., DORA).
- Hands-on experience in DR planning, testing, and execution in on-premise and cloud environments.
- Familiarity with backup technologies, high availability, replication, and recovery solutions.
- Excellent stakeholder management and communication skills, with the ability to translate technical continuity concepts into business language.
Preferred Certifications
- ITIL 4 or ITIL Service Continuity Certification
- ISO 22301 Lead Implementer/Auditor
- Certified Business Continuity Professional (CBCP) or equivalent
- Cloud certifications (AWS/Azure/GCP resilience or DR specialties)
Key Competencies
- Analytical mindset with strong problem-solving skills.
- Ability to work under pressure during incidents or recovery situations.
- Strong collaboration skills across global, cross-functional teams.
- Proactive, structured, and detail-oriented approach to governance and testing.
- Other perks and benefits are provided
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Risk Management & ComplianceRole Category: Risk Management & Compliance - OtherRole: Risk Management & Compliance - OtherEmployement Type: Full timeContact Details:
Company: Allianz TechnologyLocation(s): Pune+ View Contact
Keyskills: IT Service Continuity Management IT Service Impact Analysis IT Service Continuity IT Disaster Recovery IT DR disaster recovery ISO 22301 ITSCM IT Service Continuity Plans
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