Problem Manager- Transmission @ Cradlepoint

About this opportunity

We are looking for a skilled professional with strong expertise in Problem Management within the Transport/IP domain. This role requires driving network stability, ensuring permanent fixes for recurring issues, and leading cross-functional collaboration with engineering, operations, and vendors. You will work with advanced technologies across Optical Transport, IP/MPLS, Microwave, and Transmission networks in a multi-vendor environment (Nokia, Huawei, Cisco, Juniper, Ciena, Infinera, Ceragon, NEC, Dragonwave, Ericsson, etc.).

This is a critical role to enhance service reliability, improve customer experience, and enable efficiency through process excellence and automation.

What you will do

• Lead the Problem Management process to minimize recurring incidents and business impact.
• Conduct Root Cause Analysis (RCA) for critical network/service issues and implement permanent fixes.
• Collaborate with engineering, operations, and vendors to drive effective solutions.
• Manage problems across Optical Transport (ROADM, OTN, DWDM, XGS-PON) and IP/MPLS (BGP, OSPF, MPLS, L2VPN) networks.
• Maintain accurate problem records, monitor KPIs, and track improvement plans.
• Drive process improvements and automation to enhance operational efficiency.
• Engage stakeholders with clear communication, analysis, and presentations.
• Deliver excellent customer handling with strong ownership and accountability.

The skills you bring

• Bachelor s degree in Telecommunications, Electronics & Communication, Computer Science, or related field.
• 5+ years of experience in Problem Management roles within Transport/IP domains.
• Technical Expertise

1. 1. Microwave & Transport Equipment: Ericsson MLTN (NPU, LTU, MMU, Hi-cap), Huawei RTN (910/950/980/910A/950A), Mini Link Traffic Node, Microwave SDH/PDH/XPIC, Mini Link E, Mini Link Hi-cap, RTN platforms.
   2. Transmission Technologies: Packet Radio, UBR, IP, SDH, PDH, MW DCN, Ring Protection, Microwave Technology, IP Routing, OSPF, RIP, Static Routing.
   3. Transmission Equipment: Ceragon, NEC, Dragonwave, Ericsson, Huawei (IP20C, Ipaso, Harmony Enhanced, Harmony+, Hub 800, TN, RTN950/910, AXX, OMS, Hi-cap, DXX, etc.).
   4. NMS Servers & Tools: Ceragon (Ceramap/Polyview), NEC (PNMSJ), Dragonwave (Netviewer), Airspan (Netspan), Ericsson (MLM, SOM, SOE-M), Huawei (U2000 Server).
   5. Network Support: Troubleshooting KPI degradation, path link imbalance, uplink/downlink quality issues.
   6. Routing & Networking: BGP, IS-IS, OSPF, L2VPN VRF, BGP/MPLS-based networks, complex L2VPN and path selection policies.

• Optical Transport:

1. 1. OTN troubleshooting, multiplexing, and performance management.
   2. XGS-PON FTTH/FTTB technologies and fault analysis.
   3. DWDM spectrum analysis, service restoration, multi-channel transport.
   4. ROADM optical switching, wavelength assignment, fault isolation.

• Other Skills

1. 1. Strong knowledge of ITIL v3/v4 Problem Management framework.
   2. Excellent communication, stakeholder management, and analytical skills.
   3. Ability to deliver results under pressure while maintaining high service standards.