MT- OM-BFS042700
- Genpact
- 2 to 6 Yrs
- Noida, Gurugram
- 4 months ago
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Job Description
- Genpact is a global professional services and solutions firm focused on delivering outcomes that shape the future. With over 125,000 employees spread across 30+ countries, we are driven by curiosity, agility, and the desire to create lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, guides us in serving and transforming leading enterprises, including the Fortune Global 500. We leverage our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI to drive success. We are currently inviting applications for the position of Management Trainee- Order Management. The selected candidate will be responsible for providing services in Sales Support, specifically handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support, and Reporting and Analysis. The candidate will be expected to work as an individual contributor, performing the mentioned tasks efficiently. Responsibilities: - The ideal candidate should possess extensive experience and in-depth knowledge of the Order to Cash Process. - Hands-on experience in managing daily operations of Order Management and meeting assigned targets (TAT/Accuracy). - Proficiency in Order Management processes, including knowledge of upstream and downstream operations. - End-to-end understanding of OTC and its relationship with Order Management. - Ability to identify important factors associated with Orders and communicate technical issues to the IT team for resolution. - Resolving Customer/Client Queries and strategizing to achieve desired goals. - Providing Root Cause Analysis (RCAs) and Controls for any process deviations. - Identifying and discussing issues contributing to account delinquency with management. - Strategic thinking and decision-making abilities. - Building customer relationships and instilling confidence. - Strong communication skills (Verbal & Written). - Proficiency in preparing Standard Operating Procedures. - Ability to work independently in a fast-changing environment with strict timelines. - Proficiency in Microsoft Office, especially MS Excel and MS Word. - Attention to detail with a focus on accuracy. - Self-disciplined, creative, and capable of independently identifying and completing critical tasks promptly. Qualifications: Minimum Qualifications: - Graduate - Experience with SAP ERP Preferred Qualifications: - Excellent communication skills (verbal and written), with a track record of client handling and building trust with clients. - Flexibility to work during global hours and potential business travels locally or internationally. Join us as a Management Trainee in Noida, India, and be part of a dynamic team dedicated to excellence in Operations.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: MT- OM-BFS042700Contact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: Order Management Sales Support Order fulfillment Contract management Master data management Standard Operating Procedures Microsoft Office MS Excel MS Word Territory manager support Reporting Analysis
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