Customer Service Officer
- Einfochips
- 1 - 6 years
- Bengaluru
- 8 months ago
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Job Description
Position: Customer Service Officer (1 year - Full time contract) What You will Be Doing
- Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management.
- Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
- Responsible for overall Customer management as well as handling RMA (customer returns)
- Order Management
- Sales Order Entry
- Sales order Maintenance
- Shipment Release
- Inventory Management
- Ensure on time delivery.
- Process RMA (Customer returns)
- Shared role with Field Sales / IS - Pre-Order & Order Entry
What We Are Looking For
While it is preferred that the candidate is a degree holder and with working knowledge of the electronics components industry, the following are the Must-Have requirements to be successful in the role:
Expertise
- Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management.
- Basic understanding of International Trade practices of Warehouse & Inco. Terms.
- Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
- Experience : Must have min of 2 to 5-years experience from EMS/ Electronics components distribution.
Skills
- Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented.
- Excellent customer service skills
- Excellent interpersonal skills
- Excellent communication skills, including English & country specific language
- Express ideas with clarity since role require regular exchange of communication.
- Demonstrated analytical and problem-solving skills.
- Skill in prioritizing work & multi-tasking
- Advanced computer proficiency level
Attitude
- Operates from a service-oriented attitude.
- A proven team player
- High energy level with a sense of urgency
- Can do attitude (self-motivated)
- Detail oriented
What Is In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Insurance
- 5-Day Work Week
- And more!
Arrow Electronics, Inc. (NYSE: ARW), Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 133 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com . . For more job opportunities, please visit https://careers.arrow.com/us/en .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: EinfochipsLocation(s): Bengaluru+ View Contact
Keyskills: Order management ERP Sales Field sales Analytical Inventory management Electronics Customer service Technology solutions Logistics
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