NOC Engineer
- Sprinklr
- 2 - 4 years
- Bengaluru
- 4 months ago
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Job Description
1. Performance Monitoring
- Continuously monitor system health and performance using tools such as PagerDuty , InfluxDB , and Graylog .
- Respond promptly to alerts to ensure maximum uptime and service reliability for clients and partners.
2. First Line of Defence
- Act as the first point of contact for real-time troubleshooting of infrastructure and system issues.
- Collaborate with DevOps teams to identify root causes and address infrastructure-level gaps.
3. Collaboration
- Work closely with QA , Development , and Release teams to ensure seamless deployments and system updates.
- Support cross-functional coordination for daily builds and production pushes.
4. Software Deployment
- Deploy patches, hotfixes, and major software releases using tools like Jenkins .
- Maintain and enhance continuous integration (CI) and deployment (CD) pipelines to support scalable, stable environments.
- Leverage tools such as Git , Jenkins , and CI/CD practices to improve deployment speed and reliability.
5. Downtime Minimization
- Proactively monitor system performance and take corrective action to minimize or avoid service disruptions.
- Support high-availability strategies and ensure operational continuity.
6. Communication Management
- Ensure clear, timely communication across engineering, operations, and support teams.
- Document incident details and resolution steps for knowledge sharing and future reference.
7. Proactive Monitoring & Issue Resolution
- Conduct deep-dive monitoring and root cause analysis for recurring incidents.
- Ensure high system performance and support business SLAs.
Technical Skills & Requirements
- Basic to intermediate Linux skills for server-level troubleshooting.
- Experienced Required: 2-4 Years ; Exposure to cloud platforms such as AWS , Azure , and GCP (beyond basic compute services).
- Familiarity with infrastructure monitoring tools ( InfluxDB , Graylog , PagerDuty ).
- Experience with Jenkins , Git , and continuous deployment/integration practices.
- Understanding of Python for basic scripting and automation tasks.
- Working knowledge of Agile environments and release practices.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: SprinklrLocation(s): Bengaluru+ View Contact
Keyskills: Automation Communication management Linux GCP Agile Issue resolution Troubleshooting microsoft Operations Python
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