Checker-R-Apr 1
- 1%Club
- 1 to 5 Yrs
- Chennai
- 4 months ago
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Job Description
- Wipro Limited is a leading technology services and consulting company focused on building innovative solutions to address clients" complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. The role aims to provide effective technical support to the process and resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities include managing transactions as per required quality standards, fielding incoming help requests from clients, documenting pertinent end user information, updating availability in the system, recording and tracking all queries, following standard processes to resolve client issues, accessing internal knowledge bases for effective problem resolution, and maintaining self-help documents for customers. The role also involves delivering excellent customer service by diagnosing and troubleshooting client queries, providing product support and resolution, assisting clients in navigating product menus, maintaining logs of customer queries, processing all incoming calls and emails, offering alternative solutions to retain customers, and effectively communicating with clients. To ensure operational excellence and maintain superior customer service levels, the role requires undertaking product trainings, enrolling in client-specific trainings, partnering with team leaders to identify training themes, updating job knowledge through self-learning opportunities, and maintaining personal networks. Performance parameters for the role include measuring the number of cases resolved per day, compliance to process and quality standards, meeting process SLAs, Pulse score, customer feedback, productivity, efficiency, absenteeism, training hours, and the number of technical training completed. At Wipro, we are building a modern organization focused on digital transformation. We invite individuals inspired by reinvention to join us in realizing our ambitions and evolving with the changing world. Wipro welcomes applications from people with disabilities.,
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Checker-R-Apr 1Contact Details:
Company: Wipro LimitedLocation(s): Chennai+ View Contact
Keyskills: Technical Support Customer Service Troubleshooting Product Support Documentation Problem Resolution Client Interaction Training Communication Skills
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