Cognizant hiring Freshers_Digital marketing_Hyderabad / Gurgaon
- Cognizant
- 0 - 1 years
- Hyderabad
- 4 months ago
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Job Description
Process Executive:
Domain: ITES/BPO, KPO
Designation: Process Executive - Voice
Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)
Experience: 0 Years to 6 Months experience in Digital Marketing / Certification in Digital Marketing along with good communication skills
Shifts: Rotational/ Flexibility to work in night shift
Work location: Hyderabad / Gurgaon - permanent work from office
Shift: 24*7
Travel: Not required
Certification: Required if Fresher
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written
response
- Work successfully in a team environment as well as independently
- Ability to use a desktop computer system
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced
environment
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Resolving Technical complex queries,
- escalation channel to drive solution of B2B queries,
- detect and track App defects and inconsistencies,
- drive continuous improvement through root cause identification and defect elimination
Thanks & Regards
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Marketing & CommunicationRole Category: Digital MarketingRole: Digital Marketing - OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Excellent Communication In English Digital Marketing
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