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Desktop Support Engineer @ Diverse Lynx

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 Desktop Support Engineer

Job Description

JD for Desktop Support Engineer.
Key Responsibilities:
  • Provide Level 1 and Level 2 technical support to end users onsite and remotely.
  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals.
  • Install, configure, and maintain operating systems (Windows/Mac/Linux) and applications.
  • Handle Active Directory tasks like user creation, password resets, group memberships, and access rights.
  • Perform system imaging, backups, patch management, and antivirus updates.
  • Collaborate with other IT teams to escalate complex issues and implement system improvements.
  • Maintain inventory of IT assets and manage hardware/software procurement and lifecycle.
  • Set up and support video conferencing, VPN access, and remote desktop tools.
  • Document support requests, resolutions, and technical procedures using a ticketing system (e.g., ServiceNow, Jira, or Zendesk).
  • Ensure IT security compliance and support data privacy policies.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: Diverse Lynx
Location(s): Hyderabad

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Keyskills:   Procurement Patch management Ticketing Linux VPN Active directory Video conferencing Antivirus Windows Technical support

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Diverse Lynx

CMM Level IT Organization Thanks & Regards, Mohan Diverselynx India. Office: 0120-4604540, Ext-1140 | Email: pabitra.swain@diverselynx.in | URL: http://www.diverselynx.com