Customer Support Voice and Non Voice
- Unison Enterprise
- 20 Positions
- Delhi, NCR
- 4 months ago
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Job Description
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Respond to customer queries via phone, chat, and email in a professional and timely manner.
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Provide accurate information and resolve issues to ensure customer satisfaction.
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Handle complaints efficiently, escalating complex cases when required.
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Maintain detailed records of customer interactions and follow-ups.
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Collaborate with internal teams to address recurring issues and improve service quality.
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Meet performance targets such as response time, resolution rate, and customer satisfaction scores.
We are seeking a Customer Support Executive to join our team and deliver excellent service to our customers. The role involves handling queries, providing resolutions, and ensuring customer satisfaction across multiple channels (voice, chat, email).
Key Responsibilities:
Eligibility Criteria:
Minimum Qualification: Graduate / Undergraduate
Good Communication Skills (Verbal & Written English for International Process)
Typing speed: 2530 WPM with 90% accuracy (for non-voice)
Freshers and Experienced candidates can apply
Immediate Joiners preferred
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support Voice and Non VoiceContact Details:
Company: Unison EnterpriseLocation(s): Delhi, NCR
Keyskills: typing speed english good communication
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