L2 Network Security Engineer
- Movate
- 2 - 7 years
- Hyderabad
- 5 months ago
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Job Description
Job description - Network Security TAC engineer
Location Hyderabad & Chennai(Work From Office)
Shift: Night Shift
Technical Skill: -
- Network Security SSL/TLS, VPNs (IPsec, GRE), Firewall, IDS/IPS;
- Knowledge of protocols such as HTTP, SMTP, FTP, DNS, DHCP;
- Network troubleshooting experience - familiarity with tools such as Ping, Traceroute, MTR;
- Network protocol analyzers Knowledge on anyone of these: tcpdump, Wireshark, fiddler;
- Good to have o Authentication protocols such as LDAP, SAML, 2FA, MFA etc;
- Basic knowledge on operating systems - Linux, Unix; Basic Knowledge on Web proxy, transparent proxy, reverse proxy, Explicit proxy & PAC files.
Responsibility includes but not limited to the following:
- Ability to communicate with tech-savvy clients using perfect written and spoken English;
- Familiarity with a range of enterprise software/ security solutions and be comfortable in conversations with IT professionals and technical clients
- Experience troubleshooting and solving technical problems, client advocacy, empathy, and keen attention to detail;
- Available to work any assigned shift - the team provides 24x7 coverage for our clients around the world. But its PST for now until further updates;
- Help resolve software and technical questions for the client efficiently and effectively;
- Gather the required information necessary to best handle client software and technical inquiries; Manage client expectations regarding estimated response times for issue resolution;
- Meet SLAs like response and resolution times by partnering within L2 and L3 advisor; Extensively research and document client technical issues.
- Collaborate with technical support team members to properly manage client inquiries and escalate when appropriate;
- Partner with technical support team members on various strategic projects when needed;
Own client technical issues from initial report to resolution, communicating with clients regularly regarding issue status.
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Network Security EngineerEmployement Type: Full timeContact Details:
Company: Movate TechnologiesLocation(s): Hyderabad+ View Contact
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Movate
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
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