General Manager Customer Support
- Shopclues
- 8 - 10 years
- Delhi, NCR
- 6 months ago
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Job Description
Want to be part of the most disruptive and fastest growing E-Commerce Company in India with world-class team, long-term vision, and tier-one VCs backing itAs a General Manager Support, your primary responsibility is to manage all aspects of customer support including managing a large team and running all customer support processes. You will be responsible of managing a team of customer support agents and provide leadership for customer support to ensure that customers issues are attended ans solved well in time and with utmost level of courtesy. The person should be a good people manager with a strong process orientation. You should have ability to work with the senior management to give feedback on the pain points of customer support operation processes so that it can be iteratively improved. You will also be responsible for creation of customer support related metrics, dashboards, and reporting for different stakeholders. At least 8 to 10 years of experience in similar type of role.
An ideal candidate will possess following:
1. Prior experience in managing customer support and operations in an e-commerce company or overseas company preferred2. Open for communication with respective operational departments, merchants and vendors for customer issues resolution3. Personnel with Eye for details4. Zeal to learn and understand new technologies and processes5. Compiling and clearing backlogs within required timeframe6. Knowledge of e-commerce and retail industry would be an added advantage7. Good Interpersonal and communication skills, tactful handling of sensitive, confidential issues; ability to resolve complaints and timely completion of executive-level reports and presentation8. Inclination towards Technology - preferred9. Ability to manage large size teams10. Ability to train and motivate large teams working under fact pace and evolving environment
ShopClues offers competitive compensation, stock options, great learning & exposure, and merit based career path.
About ShopClues
Founded in July 2011 in Silicon Valley, ShopClues.com is Indias first and the largest managed marketplace. ShopClues is among the fastest growing E-Commerce destinations in India. Renowned Wall Street Internet analyst Sandeep Aggarwal along with a core team from Silicon Valley founded ShopClues. ShopClues core team has more than 75 years of combined experience in Internet, technology and retail primarily in Silicon Valley with some of the best in breed companies such as Microsoft, eBay, Nordstrom, Oracle etc.
At ShopClues, innovation, creativity and customer centric approach is always welcome. We are passionate about building online consumer technologies, enabling SMBs/brands to sell online, and offering second to none online shopping experience to customers.
ShopClues.com is fun, collegial, casual, non-hierarchical and high-energy environment. At ShopClues.com you can deliver the best work of your career without having to deal with anything we typically do not like e.g. work politics, delays, biases or slowness.
We believe that the best online shopping experience can be built only with the most customer centric and passionate people. If this sounds like you - we want you.
Send us your resume at ca***r@Sh******s.com
Job Classification
Industry: Film / Music / EntertainmentFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: ShopcluesLocation(s): Delhi, NCR
Keyskills: Retail Process orientation Senior management Manager Technology E-commerce Customer support Management microsoft Oracle Operations
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Shopclues
Founded in July 2011 in Silicon Valley, ShopClues.com is India's first and the largest managed marketplace. ShopClues is among the fastest growing E-Commerce destinations in India. ShopClues core team has more than 75 years of combined experience in Internet, technology and retail primarily in Silic...
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