R&D Operation monitoring Engineer
- Sopra Steria
- 2 - 7 years
- Noida, Gurugram
- 4 months ago
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Job Description
- Have minimum of 2 years working in an IT Operations role
- Be an excellent team player, but able to work independently when required
- Ability to manage own workload
- Flexibility in working hours, and prepared to work on a rolling rota
- Meticulous attention to detail
- Strong verbal and written communication skills, with both internal and external clients
- Positive attitude to trying out different things and offering innovative solutions
- Working with the Service Management tool, to ensure the workload is monitored and actioned when required
- Resolving, progressing or escalating calls appropriately and in line with customer SLA s
- Using the Batch Scheduling System to configure and define customer batch jobs in line with customer and regulatory requirements and maintaining documentation accordingly
- Assist the smooth transition from testing to production support mode
- Adhere to the company s change process whenever a modification is required on customer systems
- Working in conjunction with other Sopra teams as per customer and workload requirements
- Provide regular updates, escalating where applicable, to the Operations Team Leader and customers on urgent issues, following the Critical Incident Management process
- Provide feedback into quality initiatives and service improvements to ensure the quality of product or service is maintained and improved upon
- Supporting the team WIKI, producing knowledge articles and updating and maintaining documentation and procedures
- On a rota basis, ensure all Operations reports and statistics are kept up to date and issued accordingly
- Ensuring day to day jobs are executed and communicated accordingly
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Research & DevelopmentRole Category: Engineering & ManufacturingRole: CFD EngineerEmployement Type: Full timeContact Details:
Company: Sopra SteriaLocation(s): Noida, Gurugram
Keyskills: Service management Managed services Production support Infrastructure management Technical Operator SAT Incident management Scheduling IT operations Monitoring
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