Customer Service Representative Romania
- Movate
- 1 - 6 years
- Hyderabad
- 5 months ago
- Email to a friend
- Report this job
Job Description
Position Title: Customer Service RepresentativeLocation: Romania
Working Hours: 8AM to 5PM EEST Monday thru Friday (5?9); may be required to work other shifts to meet customer needs
Experience
Minimum 6 months -1 year of demonstrated customer service-oriented experience
Functional Skills
High level Integrity, understand & abide by our business practices
Willingness to learn (LOB specific product/service, policies & processes), execute and improve
Ability to effectively navigate through desktop tools, applications and websites
Basic Knowledge on MS Office
Excellent Problem solving skills with proficiency in identifying issues by performing Root cause analysis
Proficiency in keyboarding (30+wpm), Windows-based applications, internet and web browsing
Ability to utilize various documentary and personnel resources to craft case-specific action plans
Ability to work with a sense of urgency
Ability to spot and report areas for continuous process improvement
This role is temporarily remote due to COVID-19, You must be able to work assigned shifts during the centers hours of operation: 8AM to 5PM EEST Monday thru Friday (5?9)
Bachelors degree in Computer Engineering, Management Information Systems or equivalent degree/experience preferred, Soft Skills
Must possess excellent oral and written communication skills in German/French/Italian + English
Ability to express precisely and with clarity
Excellent listening & Probing Skills
Exhibit strong interpersonal techniques is positive, pleasant, respectful and customer focused
Ability to express empathy and exhibit a desire to help others
Provide case handling that is unique and based on each individual customers specific needs and schedule
Ability to de-escalate difficult customer issues to full resolution
Focus on creating a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value
Ability to cope with stress and to remain calm in all customer service situations remain patient, polite and provide excellent customer service
Preferred to have trouble-shooting experience with VoiP/Cloud PBX systems / cloud telephony technology
Ability to handle high volume of tikets, phone calls, and chats, Being a true team player is a must, Follow us on LinkedIn to know about our latest job openings!
Submit the form below to apply
Name(Required)
Email(Required)
Phone(Required)
Apply If you are from Romania Only(Required)
Yes
No
Attach resume(Required)
Accepted file types: pdf, docx, doc, Max
file size: 10 MB, ?
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Movate TechnologiesLocation(s): Hyderabad+ View Contact
Keyskills: microsoft windows customer service communication skills probe
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Movate
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in