Servicenow Itam, Cmdb & Itsm Developer
- Jade Global
- 4 - 9 years
- Kolkata
- 5 months ago
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Job Description
Key Responsibilities
Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc.
Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB),
Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements.
Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB),
Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities.
Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing
Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment
Coordinate with Subject Matter Experts for requests from clients when needed
Develop and execute ServiceNow roadmaps as defined and approved by the platform owner.
Document development, configuration and technical details & prepare training material
Required Experience Skills
ServiceNow CIS-HAM Certification
ServiceNow CIS-SAM Certification
ServiceNow CSA Certification
ServiceNow CMDB MicroCerts
Java Script - 4+ Years
Additional Preferred Skills:
Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles
Additional ServiceNow Certifications
Flow designer Business rules Script includes
GlideRecord and how to build efficient queries
Client scripting vs Server side
AJAX
GlideRecord and how to build efficient queries
Previous experience with MS SCCM/Intune
Previous experience with JAMF
Previous experience with Tanium
ITIL V3 or V4 Foundations Certification
Strong understanding of ITSM
Strong Understanding of Hardware Asset Management processes
Strong Understanding of Software Asset Management Processes
Strong Understanding of Procurement processes and how they create/update assets
Previous experience with ServiceNow CMDB
Previous experience with ServiceNow CSDM
IAITAM CAMP, CHAMP, or CSAM certification
Agile Scrum and/or Kanban experience.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Full Stack DeveloperEmployement Type: Full timeContact Details:
Company: Jade GlobalLocation(s): Kolkata
Keyskills: software asset management servicenow itsm procurement hardware asset management jamf it asset management server side service management cmdb itam it operations management sccm java ham kanban itom scrum agile discoverer servicenow development itil
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Jade Global
Jade Global provides enterprise business application implementations, integrations, software product engineering, Cloud services, technology advisory, testing, and managed services across diverse industries. We bring the right combination of process knowledge, product expertise, technical skills, ...
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