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International Chat & Voice Process Executive (Technical Support) @ Movate

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 International Chat & Voice Process Executive (Technical Support)

Job Description

Job description


We are hiring for Voice Support role ( International Process )

Designation : Engineer
Shift : Flexible to work in Rotational Night shift
Job location : Chennai(Ambit IT Park)
Work Model : Work from office

Week off: 2 days Rotational Week off

Looking for immediate joiners/Can join in two weeks time.

Primary Skills:
Excellent Communication - for voice, email, chat support
Should be able to communicate effectively
Should possess good telephone and email etiquette
Must be a graduate
Should be willing to work in US time zones
Must have good customer handling skills with the ability to learn networking concepts

Job Responsibility :

  • Provide technical support to customers through various channels such as chat, email, and web chat.
  • Troubleshoot and resolve customer issues related to software products in an efficient manner.
  • Utilize problem-solving skills to identify root causes of problems and implement solutions.
  • Collaborate with internal teams to escalate complex issues when necessary.
  • Maintain accurate records of customer interactions using CRM software.
  • Provide technical support to customers through various channels such as chat, email, and web chat.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Movate Technologies
Location(s): Chennai

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Keyskills:   falcon McAfee International Voice Process AT&T telstra Chat Support Technical Troubleshooting Us Calling Troubleshooting Skills Technical Voice Process International Voice Us Voice Process International Calling

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₹ .5-5 Lacs P.A

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Movate

Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries sta...