Hiring Technical Support Executive (Apple Support) - Gwalior
- Ample Technologies
- 0 - 2 years
- Gwalior
- 5 months ago
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Job Description
Role & responsibilities :
- Greet and direct customers
- Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
- Answer customers questions about specific products/services
- Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
- Cross-sell products
- Promote accessory sales including add-on packs
- Manage returns of merchandise
- Coordinate with the other departments teams to provide excellent customer service (especially during peak times)
- Inform customers about discounts and special offers
- Provide customer feedback to the Team Leader
- Stay up-to-date with new products/services
- Escalate problems when unable to resolve customer issues
- Adhere to the Ample and Apple compliance
- From time to time complete the required Ample & Apple courses
Preferred candidate profile
- Understanding of the retail sales and service process
- Knowledge of computer hardware and software is an added advantage
- Familiarity with consumer behaviour principles
- Knowledge of inventory stocking procedures
- Track record of achieving sales and service quotas
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- Should be technically sound.
- Should be able to handle customer queries and should aim at customer delight
- Self-driven and goal-oriented
Interested candidates please call me on 9686698*** Or you can share your resume through watsapp 9686698*** Or you can share your resume to an*******m@am**e.co.in
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service EngineerEmployement Type: Full timeContact Details:
Company: Ample TechnologiesLocation(s): Gwalior
Keyskills: Technical Support Computer Hardware Computer Repair Laptop Support Hardware Support Hardware Troubleshooting
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Ample Technologies
Ample Technologies Pvt Ltd. We device and deliver customised solutions for our clients in the digital imaging, IT, print, and video industry. Our mobile computing, storage and presentation divisions cater to the need of corporate clients. Headquartered at Bangalore, we have branches in chennai ...
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