Account/ Relationship Manager @ Nucleus Software

A proactive and customer-focused Account Manager tooversee key client relationships, drive adoption, and ensure value realizationfrom our software products. The role demands strong relationship-buildingskills, commercial acumen, and the ability to align product capabilities withcustomer business goals.

1. Excellent Communication Skills: Strong verbal & written comm skills. Good Listener. convey info clearly & persuasively.
2. Interpersonal Skills: Ability to build rapport, establish trust with clients, empathetic and willing to say NO
3. Customer Focus: Desire to understand & address needs of clients. Should be responsive & proactive.
4. Problem-Solving Abilities: The ability to identify problems, analyze situations, and develop creative solutions.
5. Negotiation and Influencing Skills: Account managers need to manage expectations, and influence decision-making processes with clients. Strong negotiation and influencing skills are critical for navigating complex business relationships and driving mutually beneficial outcomes.
6. Organizational Skills: Ability to prioritize tasks, Attention to detail.
7. Sales Acumen: Willingness to identify upsell and cross-sell opportunities, and driving revenue growth.
8. Analytical Skills: Track key performance indicators (KPIs), and derive insights from customer interactions is valuable for informing strategic decision-making and optimizing account management strategies.
9. Adaptability and Resilience: The ability to adapt to change, overcome obstacles, and maintain composure under pressure is essential for success in account management roles.
10. Team Player Mentality: Collaboration and teamwork are often required in account management, particularly when coordinating work effectively with colleagues across different departments.
11. Act as a trusted advisor and main point of contact for customer escalations and solutioning.
12. Renewal and Contract Management:
1. Proactively engage with the client to discuss contract renewals and extensions.
2. Review and negotiate contract terms, pricing, and service levels.
3. Ensure timely renewal of contracts to maintain continuity of service.
4. Manage contract documentation and administrative tasks related to renewal.