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Networking I Professional @ CompuCom

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 Networking I Professional

Job Description

Networking I
Function: NOC (Network Operations Center)
Profile: Networking I
Domain: Networking/ITSM
Level: 1
Role: As Networking I NOC (Network Operations Center), you are responsible for performing monitoring, troubleshooting, incident management, change management, problem management, installs/decommissioning and end-to-end lifecycle management for our customer s network infrastructure. Analyzes and resolves problems associated with network devices (routers, firewalls, switches, wireless access points etc.) and interconnecting network transport (LAN/WAN).
Responsibilities:
  • Responding to automated and/or manual alerts/events/incidents about network issues and initiating the resolution life cycle.
  • Remote testing/triage to validate alert/event/incident.
  • Contacting customer helpdesk and/or end user and guiding through initial triage/troubleshooting to isolate network issues to hardware/cabling/transport.
  • Reporting issues and initiating trouble tickets with hardware/cabling/transport vendors.
  • Following up with vendors according to SLAs and escalation matrices to coordinate communication of latest updates, dispatch ETAs, RFOs etc. to the customer.
  • Initiating & coordinating service calls for field engineers with vendors (including third party vendors independent of the hardware/cabling/transport vendors).
  • Performing triage/troubleshooting with field engineers during site visits and vendor meets to identify/resolve basic device hardware, configuration and/or software/IOS issues.
  • Escalate issues for Level 2/3 support as per documented guidelines.
  • Provide implementation support for change management activities performed with Level 2/3 support.
  • Provide analytical support for problem management activities being performed with Level 2/3 support.
  • Strong concepts of networking like TCP/IP and TCP dump.
  • Network management - configuring network interfaces and troubleshooting network problems,
Qualifications:
  • 1- 3+ years of technical experience in corporate IT operations
  • Knowledge of Routing & Switching
  • Strong skills in working with clients and communication.
  • Knowledge regarding Internet Service Providers
  • Strong writing skills to maintain organized documentation.
  • Knowledge of network cabling, network classification and network topology
  • Professional level training & certification in data networking by any leading vendor, i.e. Aruba, Arista, Cisco, Juniper, Fortinet, Meraki, Checkpoint, Palo Alto.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: IT Network - Other
Employement Type: Full time

Contact Details:

Company: CompuCom
Location(s): Pune

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Keyskills:   Wireless Change management Helpdesk WAN Network operations LAN Incident management IT operations cisco Monitoring

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CompuCom

Compucom-CSI Systems India Pvt. Ltd About Compucom: CompuCom Systems, Inc., a global company headquartered in Dallas, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users' experience. Founded in 19...