Operations I Professional
- CompuCom
- 1 - 2 years
- Pune
- 5 months ago
- Email to a friend
- Report this job
Job Description
JOB DESCRIPTION - OPERATION I LEVEL 1
Position summary:
The candidate will be responsible for providing support to clients and logging cases via the ticketing system involving issues related to desktop, laptop, printers, or server services. The candidate will be responsible for providing updates to the client whenever required or escalating on behalf of the customer to the appropriate technical leads.
Required Skill Set:
- Primary point of contact for cases reported from users/technicians in US and Canada.
- Provide support for PCs, laptops, printers, cell phones, and tablets etc.
- Diagnoses and troubleshoots end user hardware issues and suggest required parts to the technicians
- Provide support to the technician on site with Servers, Printers, Monitors and POS parts
- Should be able to analyze email requests and respond promptly.
- Should be able to classify and prioritize cases as per severity.
- Assist teammates with identifying the impact of cases
- Take ownership of incidents that need immediate actions as per the knowledge base.
- Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
- Keeping affected business partners informed about any changes or impact due to outage
- Escalating the process as necessary per established escalation policies.
- Basic knowledge of computers.
- Excellent written and verbal communication Skills
- Ready to work in a 24*7 Environment
- Represent CompuCom in a professional manner and communicate effectively to stakeholders.
- Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues and concerns.
Qualifications : Graduate in any discipline
1-2 years of related work experience preferably in an IT Service Desk/Call Center environment.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: CompuComLocation(s): Pune+ View Contact
Keyskills: Basic Ticketing Customer satisfaction IT service desk Hardware Monitoring
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
CompuCom
Compucom-CSI Systems India Pvt. Ltd About Compucom: CompuCom Systems, Inc., a global company headquartered in Dallas, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users' experience. Founded in 19...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in