Customer Engagement Executive
- Axis Max Life
- 1 - 5 years
- Noida, Gurugram
- 4 months ago
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Job Description
Key Responsibilities:
- Handling Digital Calls (Call Quality Audit Process Adherence).
- Query resolution and Service request processing at Digital Calls.
- Service to Sales/Recruitment lead Generation and Conversion.
- Ensuring 13M & 25M persistency collection.
- Retaining customer coming in for Surrender/ECS/FLC/E2R.
- New Business WIP Management.
- Statutory Compliance & Branch Risk Rating.
- Training & Certification.
Desired qualifications and experience:
- Must have a minimum of 2-3 years Insurance experience of which at least 2 yrs in customer service / operations / Finance.
- Must be a graduate.
Knowledge and skills required:
- Ability to work in a fast paced environment
- Strong people skills
- Good co-ordination skills
- Data management on Excel should be good
- Accounting Knowledge
- Customer Centric
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Axis Max LifeLocation(s): Noida, Gurugram
Keyskills: Customer Engagement Customer Support Customer Service Customer Experience Branch Operations Customer Retention Customer Handling
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Axis Max Life
\n\nBandhan Bank Ltd. is an Indian banking and financial services company, headquartered in Kolkata, West Bengal. Bandhan Bank is present in 34 out of 36 states and Union Territories of India. Presently Bandhan Bank has 5,371 banking outlets pan-India serving more than 2.30 crore customers. On 17 Ju...
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