Account Manager @ Geekay Infotech

• Responsible for the expansion of the account in terms of provisioning solutions. This needs to further lead to an increase in revenue:

• Ensure SAM shows value addition and needle movement in the Client s KPIs/goals/problem area by the ongoing delivery of solutions/services

• SAM should identify opportunities in the existing account which can be an upsell/cross-sell and close the opportunity in terms of sales with the existing client

• Able to connect the client s problems/KPIs to our offerings

• Probe CMO s strategic problem through discovery meeting

• Ability to create solution presentations aligned with client s strategic challenges

• Ability to make customers agree to the proposed solution and inspire them to change their behavior

• Build client and partner relationships:

• Navigate the client s internal hierarchy to generate superior relationships & influence & ensure each SAM reaches out to the different POCs

• Reach out to the Google Account Manager responsible for the client relationship and understand the change in Google Strategies

• Be a client s partner to provide the client s perspective to the delivery team to drive value to the customer in sync-ups:

• Ensure we add value in account reviews by showing client value in our solutions/services, addressing the points covered in the last meeting utilizing the customer time for value addition, and not stating the obvious

• Be gilding light to the internal delivery team to provide them with perspective of the client s key goals

• Manage effective Project Management practices for internal & external stakeholders:

• Drive consolidation of different activities that are going in parallel to thread them into a singular project

• Set client s expectations for the project s timeline, outcome and good or bad results a given project can lead to

• Alert client if time and resources can drive project to failure

• Ensure that billability is as per the scope of work and so is the collection as per contracts

• Ability to understand project risk and translate it to the delivery team with suggestions to mitigate it

Candidate Profile :

Experience:

• 2-5 yrs. of relevant experience