Hiring For Team Lead
- MNC Group
- 2 - 5 years
- Pune
- 9 months ago
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Job Description
Hiring For voice process For collections environment
Any Graduate
Minimum 6 months to 1one year into collections call center
Rotational shifts and rotational week offs
Max Package : 3LPA to 8LPA
- Contact customers daily in manual and dialer environment for past due payments.
- Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc.
- Meet required criteria for call quality standards.
- Perform customer service functions by responding to inquiries and complaints.
- May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed.
- Review account late fee waivers, due date changes, etc., and make recommendations to team lead or supervisor.
- Adhere to Customers accounting and collection policies.
- Maintain customer relations with a high degree of internal and external customer service.
- Possess effective problem solving skills to ensure timely problem recognition and resolution.
- Adhere to internal policies to ensure compliance with legal parameters as well as company policies and procedures.
- Negotiate recovery of outstanding payments with customers by identifying the reason for the overdue payment(s),
- Using company guidelines to agree a solution to resolve the arrears.
- Recording and updating customer information via the organizations internal systems
- Resolving customer queries at first point of contact
- Influencing and negotiating with customers to ensure a satisfactory outcome for both the company and the customer
- Ensure call handling and service quality is maintained
- Contact customers using automated dialer and manual dial telephone systems.
- Responsible for own portfolio of accounts
Two way transportation
location : Bangalore ,Pune ,Chennai, Lucknow, Indore, Gurgaon
POC: Sarveshwari Singh
8341162***
Manasa
8341162***
Pramoda
8143865***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: MNC GroupLocation(s): Pune+ View Contact
Keyskills: Excellent Verbal And Written Communication Skills Excellent Communication In English
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