Digital Support Executive
- Sulekha
- 1 - 2 years
- Kochi
- 5 months ago
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Job Description
About Pro-Manage:
Pro-Manage is a pioneering tech- and AI-based Marketing-as-a-Service platform developed to serve multi-location enterprise clients increase, manage and measure digital engagement opportunities with prospects and customers, leveraging several valuable business and technology partnerships with global leaders such as Google GMB/Chat, Microsoft Bing, Meta WhatsApp/Instagram, Knowlarity Cloud telephony and others.
Pro-Manage is a powerful and sophisticated marketing SaaS platform that has attracted highly regarded brands as its clients: DHL, Apollo Pharmacy, Lighthouse Learning, Eurokids, GoColors, Shriram Finance, Muthoot Finance, Sterling Resorts, City Union Bank, FedFina, and CADD Center.
Pro-Manage is developed using advanced technologies, design thinking, continuous discovery, agile development and product management methodologies. The cross-functional Pro-Manage team uses integrated customer-centric product-led marketing and growth paradigms designed to attract and retain targeted customers, maximizing life-time value and minimizing customer acquisition efforts and costs.
Pro-Manage is developed and offered by Sulekha, one of Indias largest digital business and consumer brands that has transformed local services ecosystem through an AI-based need fulfillment and monetization platform that generates millions of qualified, parameterized service requests to local service SMBs every day in 40 cities.
Pro-Manage aspires to be the dominant, industry-leading and technologically the most sophisticated marketing SaaS platform in India with 500+ enterprise customers in the next two years.
Pro-Manage and Sulekha have three of the well-regarded firms as its investors: Norwest Venture Partners (Palo Alto, US), Mitsui (Tokyo), and GIC (sovereign wealth fund of Singapore).
Job Description & Expectations:
We are looking for an operations executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.
Responsibilities:
- Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.
- Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.
- Onboarding clients by confirming documents and claiming google listings and maintaining client database.
- Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings
- Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.
Key Skills:
Effective Task Execution:
- Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion.
- Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.
Data Management Proficiency:
- Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets.
- Ensure data accuracy, consistency, and integrity through meticulous record- keeping and regular verification processes.
Communication and Collaboration:
- Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members.
- Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.
Time Management and Task Completion:
- Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines.
- Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: SulekhaLocation(s): Kochi
Keyskills: Email Client Onboarding Phone call and WhatsApp engagement Social Media
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