Contractor- Product Support Intern
- Allscriptsindia Llp
- 3 months duration
- Kolkata
- 4 months ago
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Job Description
Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
Join the Veradigm Team as a Product Support Intern!
Why Veradigm
At Veradigm, were at the forefront of providing innovative healthcare technology solutions, and we believe in empowering our team to grow, learn, and make a real impact. If youre looking for a dynamic role that offers growth potential, hands-on experience, and the opportunity to work with cutting-edge technology, this is the place for you!
Role Overview
We are seeking passionate and driven individuals to join our team as Product Support Intern. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!
Key Responsibilities:
- Customer Support: Provide top-notch product support to customers over the phone. Your focus will be on delivering exceptional service, ensuring that every interaction leaves a positive impression.
- Technical Monitoring: Actively monitor application, infrastructure, and databases to ensure seamless functionality and quickly resolve any issues.
- Problem Solving: Assess and troubleshoot products or service-related issues, ensuring timely and efficient resolution.
- Collaborative Teamwork: Work closely with other team members to share knowledge and provide optimal solutions to customer challenges.
What We re Looking For:
- Strong Communicator: Excellent verbal and written communication skills are essential to thrive in this role.
- Analytical Thinker: A natural problem solver with a knack for troubleshooting and thinking outside the box.
- Tech-Knowledge: Comfortable with basic technical concepts and eager to learn.
Perks & Benefits:
- Competitive Salary: 21,500/month (approx.) plus attractive shift allowances that are competitive with the market.
- Learning & Development: A certificate upon successful completion of your internship recognizing your hard work and growth.
- Career Growth: Performance-based opportunity to transition to a Full-Time Employee (FTE) with competitive CTC and additional benefits.
- Work-Life Balance: Enjoy Saturday and Sunday off, with a schedule that aligns with US shifts. (Shift Timings between 5.00pm to 4.30am)
Qualifications:
- Educational Background: Graduates with a BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
- Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.
Why Work at Veradigm
- Impact: Every day, you ll contribute to improving healthcare solutions that matter.
- Growth: Opportunities for career advancement and skill development.
- Culture: Join a team that values collaboration, transparency, and continuous learning.
Ready to make an impact and grow your career with usApply today and take the first step toward an exciting journey with Veradigm!
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
#LI-SM1 #LI-Onsite
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: ContractContact Details:
Company: Allscriptsindia LlpLocation(s): Kolkata
Keyskills: Basic Skill development Intern Analytical Healthcare Customer support Technology solutions Internship Product support Monitoring
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