ServiceNow CMDB SME
- Kyndryl
- 8 - 10 years
- Hyderabad
- 4 months ago
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Job Description
Role & responsibilities
We are seeking a ServiceNow CMDB SME to join our Asset Management practice area as a CMDB Import & Configuration Specialist. This role is critical in ensuring the integrity, accuracy, and performance of our Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have hands-on experience with CI data imports, integrations, and governance practices, supporting ITSM and ITOM processes across the enterprise.
CMDB Import & Configuration:
- Design and maintain CI import workflows using Import Sets, Transform Maps, Discovery, and Integration Hub.
- Configure CI classes, attributes, and relationships to align with enterprise architecture.
- Ensure automated imports are timely, accurate, and aligned with governance policies.
CMDB Governance & Quality Control:
- Maintain high-quality CMDB data through established validation and reconciliation routines.
- Define, monitor, and report on CMDB health metrics (completeness, correctness, compliance).
- Execute audits and clean-up routines to remove stale, duplicate, or invalid CI data.
Stakeholder Collaboration & Support:
- Partner with ITSM, ITOM, Infrastructure, and Asset Management teams to align CI data requirements.
- Serve as the SME for ServiceNow CMDB during project planning, incident response, and change activities.
- Provide training and guidance to operational teams and end users on CMDB best practices.
Documentation & Continuous Improvement:
- Create and maintain documentation for CMDB processes, policies, and configuration standards.
- Recommend enhancements to import logic, CI structure, or governance based
Preferred candidate profile
- 8 + years hands on software development experience with ServiceNow CMDB configuration and data management.
- Deep understanding of CI classes (e.g. Server, Application, Database) and their relationships.
- Good understanding of the Common Service Data Model and how it aligns CMDB data with ServiceNow applications.
- Use CMDB data certification modules to maintain data accuracy.
- How IRE works with identification rules, reconciliation rules, and data sources.
- Proven expertise in CI imports using ServiceNow Discovery, Import Sets, and integrations.
- Strong scripting ability in JavaScript, Glide API, and familiarity with Flow Designer.
- Experience with CMDB Health Dashboards, normalization rules, and reconciliation processes.
- Solid understanding of ITIL v4, especially Configuration Management and Asset Lifecycle from discovery to decommission.
- Ability to interpret and implement complex data models and CI relationship mappings.
- Strong communication and stakeholder engagement skills.
- ServiceNow Certified Implementation Specialist ITSM
- ServiceNow Certified Implementation Specialist Discovery.
- Experience with ITOM (Event Management, Service Mapping) and HAM/SAM modules.
- Knowledge of infrastructure technologies, cloud environments, and enterprise architecture.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: KyndrylLocation(s): Hyderabad
Keyskills: CMDB Servicenow Development ITSM
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Kyndryl
We are a leading service provider in the areas of Industrial security, Cash Logistics, Facility Management & Corporate training in fire & safety management having PAN INDIA presence and global operations.
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