Strong communication and ability to work under pressure and in a fast-paced environment.
Communicate effectively with stakeholders and provide timely updates.
Practical knowledge of major incident, problem, and change management processes.
Collaborate with cross-functional teams to identify, analyse, and ensure rapid response and resolution.
Familiarity with IT infrastructure and monitoring tools.
Experience with incident management tools (Ex:- Service Now, Jira etc)
Knowledge of root cause analysis techniques, Driving CAB calls and problem management methodologies.
Key Words:
Incident Lifecycle Management
Stakeholder Communication
Escalation Management
Root Cause Analysis (RCA)
Driving CAB Calls, Bridge Calls, RCA Calls

Keyskills: problem management root cause analysis servicenow incident management jira major incident management it service desk change management technical support service desk management itsm service delivery it service delivery it infrastructure itil