Walk-in Drive For Senior Manager in Operations (Underwriting)
- HCLTech
- 10 - 20 years
- Bengaluru
- 4 months ago
- Email to a friend
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Job Description
Job Summary:
We are looking for a seasoned operations leader with deep expertise in underwriting to lead a high-performing team. The role involves managing day-to-day underwriting operations, ensuring compliance with SLAs, enhancing productivity, and driving continuous improvement across teams.
Key Responsibilities:
- Lead and manage underwriting operations across multiple teams to deliver high-quality outcomes within defined SLAs and turnaround times (TATs).
- Develop and implement strategic plans to optimize team performance, capacity planning, and resource utilization.
- Monitor underwriting decisions for adherence to client guidelines and regulatory standards.
- Collaborate with quality, training, and compliance teams to drive accuracy and reduce error rates.
- Analyze process gaps and implement improvement initiatives using Lean/Six Sigma methodologies.
- Ensure effective communication and coordination between cross-functional teams and external stakeholders.
- Review and interpret underwriting data and trends to provide business insights and recommend operational strategies.
- Drive performance reviews, governance reporting, and client presentations.
- Manage team escalations, mentor managers and team leads, and promote a culture of accountability.
- Maintain operational compliance with internal policies, industry regulations, and client-specific requirements.
Key Skills & Competencies:
- In-depth understanding of underwriting processes (mortgage/loan/insurance).
- Strong leadership and team management skills in a high-volume operations environment.
- Decision-making ability in complex underwriting scenarios.
- Proficiency in workflow management, reporting tools, and operational metrics.
- Excellent communication, client management, and stakeholder engagement abilities.
- Experience in process improvement, automation, and change management.
- Strong analytical skills and familiarity with quality tools (RCA, Pareto, etc.).
Qualifications & Experience:
- Graduate/Postgraduate in Finance, Commerce, Business Administration, or related field.
- 12 years of total experience with at least 6 years in underwriting operations leadership.
- Experience in US/UK/AU mortgage or financial underwriting processes preferred.
- Certification in Six Sigma, PMP, or similar methodologies is an added advantage.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Walk-insContact Details:
Company: HCLTechLocation(s): Bengaluru
Keyskills: Mortgage Underwriting Underwriting Income Calculation Operations
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