L2 Support IOT Professional
- Sourcefuse
- 4 - 9 years
- Noida, Gurugram
- 9 months ago
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Job Description
SourceFuse is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
- Investigate the issue and Provide Resolution (where is the issue device / connectivity / platform / application layer).
- Application & Platform Performance Monitoring.
- Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools.
- Recreate and verify complex performance and environmental issues with full access to the production environment.
- To identify, troubleshoot and solve incidents within SLA timelines.
- Log Analysis of the issues reported.
- Update tickets recent status and progress on ticketing tool.
- Raise a bug for issue in application functionality where a code fix might be needed.
Triaging of
- Mobile App issues on both Play Store & App Store.
- Web App issues.
- Platform(AWS) issues.
- Proposing solution to recurring incidents.
- Proposing some new enhancements in existing solution.
- Service Mgmt. Reporting
- Status Tracking & Reporting
- Continuous Service Improvement
- Process Management & Improvement
- Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow.
- Incident Management
- Problem Management
- Change Management
- Risk Management
- Knowledge Management
Qualifications & Experience:
- Bachelor s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline.
- 4+ years of experience in L2 of managed services / application(mobile or web) support.
- 1+ years of experience in the Smart/Connected Products & IoT workflow.
Hands on experience in
- Mobile OR Web App issues troubleshooting.
- AWS platform or certified in AWS(Solution Architect/SysOps).
- Server-less/headless architecture.
- Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT.
- Linux
- NoSQL Database(Dynamo DB preferred).
- Trouble ticketing tools(Jira Software & Jira Service Desk preferred).
- Ability to differentiate between application & platform issues and proven track record of taking them to closure.
Preferred:
- Hands on experience on New Relic and AWS Cloudwatch tools.
- Prior experience in operation support for IoT projects (50, 000+ live devices) will be an added advantage.
- ITIL certification.
- Experience in AWS Cloud IoT Core platform.
- L3 Support experience in addition to L2.
Skills and Abilities Required:
- Willingness to work in a 24X7 shifts environment.
- Flexible to take short term travels on a short notice to facilitate the field trails & soft launch of products.
- Excellent troubleshooting & analytical skills.
- Highly customer-focused and always eager to find a way to enhance customer experience.
- Able to pinpoint business needs and deliver innovative solutions.
- Can-do positive attitude, always looking to accelerate development.
- Self-driven & committed to high standards of performance and demonstrate personal ownership for getting the job done.
- Innovative and entrepreneurial attitude; stays up to speed on all the latest technologies and industry trends; healthy curiosity to evaluate, understand and utilize new technologies.
- Excellent verbal & written communication skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Data Science & Machine LearningRole: Data Science & Machine Learning - OtherEmployement Type: Full timeContact Details:
Company: SourcefuseLocation(s): Noida, Gurugram+ View Contact
Keyskills: IT services Change management Linux Problem management Incident management Risk management Product support Monitoring Process management
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Company ProfileSourceFuse Technologies (India) Pvt Ltd.SourceFuse Inc. is transforming the way today's most successful companies develop breakthrough roadmaps leveraging cloud-based technologies. A leading AWS Advanced Consulting Partner, SourceFuse has delivered over 600 AWS implementations that ...
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