ServiceNow SAM SME
- Kyndryl
- 8 - 10 years
- Hyderabad
- 4 months ago
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Job Description
Role & responsibilities
- Define and maintain asset data structures aligned with ServiceNow CMDB and CSDM.
- Ensure data model supports cross-domain asset visibility (hardware, software, OT, network).
- Evaluate existing ITAM and HAM processes.
- Conduct gap analyses and maturity assessments using frameworks such as Gartners ITAM maturity model.
- Design and implement Software Asset Management (SAM) processes for end-user and developer environments.
- Integrate with software discovery tools to ensure licensing compliance and optimization.
- Extend asset management practices into the OT and network infrastructure domains
- Coordinate with OT/ICS teams to harmonize IT and OT asset lifecycle tracking.
- Redesign ServiceNow asset workflows to improve lifecycle traceability, exception handling, and process automation.
- Collaborate with Process Owners and Governance to align workflows with compliance and audit readiness.
- Identify automation and improvement opportunities across the asset lifecycle (procurement to retirement).
- Leverage AI/ML and AIOps insights to enable predictive asset lifecycle interventions.
Preferred candidate profile
- 12 + years hands on software development experience in ServiceNow, IT Asset Management with a focus on ServiceNow platform.
- Proven experience in implementing ServiceNow ITAM, HAM, SAM Pro, and CMDB modules.
- Deep understanding of asset lifecycle management across IT, software, and OT domains.
- Familiarity with industry standards: ITIL v4, ISO/IEC 19770, NIST CSF.
- Experience in working with cross-functional teams including IT Operations, Security, and Finance.
- Strong analytical, documentation, and stakeholder communication skills.
- ServiceNow Certified Implementation Specialist SAM.
- Knowledge of discovery tools (e.g., ServiceNow Discovery, SCCM, Tanium, etc.)
- Experience with CSDM and data normalization techniques.
- Familiarity with automation and orchestration tools for asset tasks.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: KyndrylLocation(s): Hyderabad+ View Contact
Keyskills: IT Asset Management Servicenow Development SAM
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Kyndryl
We are a leading service provider in the areas of Industrial security, Cash Logistics, Facility Management & Corporate training in fire & safety management having PAN INDIA presence and global operations.
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