Staff UX Writer
- freshworks
- 10 - 12 years
- Hyderabad
- 4 months ago
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Job Description
Job Description Locations: Hyderabad, Chennai, Bengaluru
About the Role
We are looking for a seasoned Staff UX Writer with a passion for crafting clear, concise, and user-centered content to join our ranks. In this role, you will be a key player in shaping our product experience, making complex features feel simple and intuitive for our users. You will act as a strategic partner to our Product, Engineering, and Design teams, driving content standards and processes that elevate our entire user journey.
This is a senior-level position for an experienced writer who is ready to take on significant ownership, mentor others, and define the future of content at our company.
Roles Responsibilities
1. UX Writing Content Design:
- Design and write clear, elegant, and concise microcopy to enhance and streamline the user experience, including labels, tooltips, error messages, empty states, and in-product guidance.
- Collaborate closely with UX/UI designers and product managers to ensure a cohesive and intuitive narrative across all user touchpoints.
- Champion a user-first approach to content, using research and data to make informed decisions.
2. Product Developer Documentation:
- Develop and maintain comprehensive product documentation that empowers our users, including user guides, onboarding materials, migration guides, online/inline help, and release notes.
- Produce thorough and accurate API documentation to assist developers in seamlessly integrating and leveraging our APIs.
3. Content Strategy Standardization:
- Propose, build, and document writing standards, style guides, and glossaries to ensure consistency and help quickly onboard future team members.
- Act as a subject matter expert on content best practices, providing guidance and mentorship to other writers and designers.
4. Process Management Collaboration:
- Define, document, and maintain content development processes that align with our agile software release lifecycle.
- Manage content projects involving multiple stakeholders, including Product Management, Engineering, Product Marketing, and Customer Support, ensuring timely delivery and alignment.
- 10 - 12 years of experience as a Technical Writer, UX Writer, or Content Designer within the software industry.
- Strong understanding of SaaS business models and product architectures.
- Demonstrable experience working on complex enterprise software products.
- A portfolio of writing samples that showcases your ability in both UX writing and long-form technical documentation.
- Proven ability to work independently and manage multiple projects in a fast-paced environment.
- Experience in the ITSM (IT Service Management) domain is a significant plus.
Skills Inventory
Writing & Content Design:
- Microcopy: Expertise in writing concise, purposeful text for UI components.
- Long-Form Documentation: Ability to structure and write comprehensive guides and manuals.
- Information Architecture: Skill in organizing complex information logically and intuitively.
- Style Guides: Deep familiarity with industry standards like the Microsoft Manual of Style (MSTP) and Google Developer Documentation Style Guide, and experience creating custom guides.
- Editing & Proofreading: Meticulous attention to detail and a strong command of grammar and style.
Technical Acumen:
- API Documentation: Proficiency in documenting APIs for a developer audience (e.g., REST, GraphQL).
- SaaS Concepts: Solid understanding of multi-tenancy, cloud infrastructure, and release cycles.
- Version Control: Experience using Git or similar version control systems for managing documentation.
Tools & Platforms:
- Documentation Platforms: Proficiency with tools like Confluence, ReadMe, GitBook, or similar platforms.
- Collaboration Tools: Expertise in using tools like Jira, Slack, Figma, and Miro to work effectively with cross-functional teams.
- Content Management Systems (CMS): Familiarity with headless or traditional CMS platforms.
Collaboration & Leadership:
- Stakeholder Management: Ability to negotiate and align with stakeholders from different departments.
- Process Definition: Experience creating and evangelizing content workflows and processes.
- Mentorship: A passion for coaching other writers and advocating for content best practices.
Job Classification
Industry: Software ProductFunctional Area / Department: UX, Design & ArchitectureRole Category: Other DesignRole: Communication DesignerEmployement Type: Full timeContact Details:
Company: FreshworksLocation(s): Hyderabad+ View Contact
Keyskills: Product management Content strategy Content management CMS content designing Customer support microsoft Product marketing Technical documentation Process management
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freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...
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