Lead - Customer Onboarding @ freshworks

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Lead - Customer Onboarding

freshworks
9 - 12 years
Chennai
5 months ago
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Job Description

About The Position

We are seeking a highly skilled and experienced Senior Customer Onboarding Specialist to join our SaaS Professional Services Team. The main goal of this role is to collaborate with Project Managers to configure the Freshworks suite of products according to customer requirements and provide product training. Additionally, you will partner with our Sales and Pre-Sales teams, leveraging your product expertise and excellent communication skills to impress mid-market and enterprise customers.

Position Deliverables:

Customer-focused approach with strong communication abilities
Translate business needs into product use cases or technical specifications
Configure the Freshworks suite of products according to customer requirements
Quickly learn and adapt to new products or updates to existing products
Use critical thinking and problem-solving skills to exceed customer expectations
Train customers and their teams on daily product use and administration
Document onboarding steps for future reference and smooth transitions to other teams
Demonstrate the ability to multitask, manage multiple projects, and deliver on time
Develop a strong understanding of configuration best practices within the Freshworks suite
Capture and analyse complex technical requirements from customers and design feasible solutions

Qualifications

At least 3 years of experience in the software/tech industry
Past experience in the SaaS space with the understanding of CX or ITSM Product Suites is required
Excellent

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Practice Manager / Head
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Product training Usage Interpersonal skills Analytical SAAS Cloud Presales professional services Troubleshooting Salesforce

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Lead - Customer Onboarding @ freshworks

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