Lead - Business Systems Services @ freshworks

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Lead - Business Systems Services

freshworks
4 - 10 years
Chennai
6 months ago
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Job Description

Key Responsibilities:

System Configuration & Optimization
- Configure, maintain, and continuously enhance the Workday HCM platform, including implementing system upgrades, custom configurations, and new features in partnership with HR and IT stakeholders
- Proactively identify opportunities for process improvements, automation, and system innovations while staying current with Workday releases and HR technology trends
Data Integrity & Compliance
- Conduct regular audits and validation checks to maintain data accuracy while enforcing security protocols and access controls
- Ensure full compliance with company policies, data privacy regulations (GDPR, SOX), and industry standards through proactive monitoring and controls
Stakeholder Support & Training
- Act as the Workday subject matter expert, providing technical support, troubleshooting, and end-user training to maximize system adoption and effectiveness
- Partner cross-functionally with HR, IT, payroll, and vendors to align system capabilities with organizational objectives and user needs
Project Management & Strategic Initiatives
- Assist in end-to-end Workday projects including module implementations, integrations, and process redesigns while managing timelines, deliverables, and stakeholder communications
- Collaborate with transformation team to architect high-value solutions that drive organizational impact
Day-to-Day System Stewardship
- Troubleshoot and resolve system issues while maintaining comprehensive documentation and escalation protocols
- Oversee end-to-end employee data lifecycle management (onboarding, compensation, talent records) including scheduled maintenance, mass updates, and system testing

Qualifications

4-10 years of hands-on experience configuring Workday HRIS, including day-to-day operations, troubleshooting, and system enhancements.
Experience configuring Workday modules such

Job Classification

Industry: Software Product
Functional Area / Department: Human Resources
Role Category: HR Operations
Role: Exit Management
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Training Payroll Automation HRIS Project management data privacy Subject Matter Expert hr compliance Technical support Monitoring

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Lead - Business Systems Services @ freshworks

Home > Hr Operations