Lead Software Engineer - Site Reliability
- freshworks
- 10 - 12 years
- Chennai
- 6 months ago
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Job Description
Job Description Key Responsibilities
- Design and implement tools to improve availability, latency, scalability, and system health.
- Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.
- Build and maintain automated monitoring, alerting, and remediation pipelines.
- Collaborate with engineering teams to improve reliability by design.
- Lead incident response, root cause analysis, and blameless postmortems.
- Champion observability across services logs, metrics, traces.
- Contribute to infrastructure architecture, automation, and reliability roadmaps.
- Advocate for SRE best practices across teams and functions.
Requirements
- 4-12 years of experience in SRE, DevOps, or Production Engineering roles.
- Coding Proficiency : Develop clear, efficient, and well-structured code.
- Linux Expertise : In-depth knowledge of Linux for system administration and advanced troubleshooting.
- Containerization & Orchestration : Practical experience with Docker and Kubernetes for application deployment and management.
- CI/CD Management : Design, implement, and maintain Continuous Integration and Continuous Delivery pipelines.
- Security & Compliance : Understand security best practices and compliance in infrastructure.
- High Availability & Scalability : Design and implement highly available, scalable, and resilient distributed systems.
- Infrastructure as Code (IaC) & Automation : Proficient in IaC tools and automating infrastructure provisioning and management.
- Disaster Recovery (DR) & High Availability (HA) : Deep knowledge and practical experience with various DR and HA strategies.
- Observability : Implement and utilize monitoring, logging, and tracing tools for system health.
- System Design (Distributed Systems) : Design complex distributed systems with a focus on reliability and operations.
- Problem-Solving & Troubleshooting : Excellent analytical and diagnostic skills for resolving complex system issues.
Technical Skills & Experience
- Extensive hands-on experience of 7-12 Years with relational databases (e.g., MySQL, PostgreSQL, SQL Server) and distributed NoSQL systems
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: FreshworksLocation(s): Chennai+ View Contact
Keyskills: Automation Compliance Linux Coding Postgresql MySQL Troubleshooting SQL Python System administration
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freshworks
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...
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