Senior Software Engineer - Site Reliability @ freshworks

SRE team includes expert Software and System engineers who are custodians of
Availability, Scalability and Performance of the SaaS products.
We build tools and frameworks to monitor, load test and sometimes build full platform
features that other products use. We undertake architecture reviews and help the individual
product teams to identify performance bottlenecks.
We tend to look at the application from a system perspective bottom up rather than
top-down.
Our engineers have the freedom to pick the challenges that they work on and own the task
to completion.

Design, write, and deliver software to improve the availability, latency, and efficiency of
Freshwork s Products Platforms.
Manage availability, latency and performance of mission critical services and build
automation to prevent problem recurrence.
Independently determine and develop architectural approaches and Infrastructure
solutions.
Define strategy, vision, and roadmap to develop CI/CD, Application hosting, Security and
Compliance standards and guidelines across Freshworks.
Drive blameless postmortems for large scale incidents.
Define and drive automation and orchestration strategies.
Strategize cost optimization across Freshworks Cloud environment.