Senior Manager - Engineering @ freshworks

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Senior Manager - Engineering

freshworks
12 - 20 years
Chennai
5 months ago
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Job Description

Responsibilities:

At Freshworks, we are building the future of customer and employee engagement. Our Platform is the bedrock upon which our products are built, enabling thousands of businesses to champion their customers daily. We are looking for a visionary technology leader to take the charge of our Platform group, a leader who makes bold moves and inspires their teams to set high standards for craftsmanship, resilience, and scale.

As the Senior Director of Engineering for Platform, you will be empowered to make an impact by owning the strategic vision and technical execution for all core services. You will lead a world-class organization of engineers and managers, fostering a culture of innovation and collaboration where we win as one team. This is a pivotal role with the opportunity to influence our entire product portfolio and deliver the speed and reliability our customers depend on.

What Youll Do (Responsibilities)

Lead & Inspire: Cultivate a high-performance, inclusive culture across a multi-tiered organization of engineers and managers. Mentor the next generation of technical leaders and build a world-class team that is known for its technical excellence and execution velocity.
Own the Platform Vision: Develop and execute the long-term strategic roadmap for our core platform services. Drive architectural decisions that ensure our systems are scalable, reliable, and secure, directly enabling our product teams to innovate faster.
Execute with Excellence: Master the entire development lifecycle, from strategic planning and roadmap management to deployment and operations. Champion agile and iterative development methodologies to ship exceptional products under ambitious deadlines and evolving business priorities.
Drive Technical & Architectural Strategy: Act as the ultimate technical authority for the platform. Guide your teams in building large-scale, distributed cloud systems and microservices architecture, ensuring we are always adopting best practices and cutting-edge technologies.
Collaborate to Win: Build powerful partnerships with leaders in Product, Operations, and GTM to ensure the platform roadmap is perfectly aligned with business needs and customer expectations. Foster a "one team" mindset to solve complex, cross-functional challenges.
Champion Innovation & Quality: Foster a culture of continuous improvement, encouraging out-of-the-box thinking and the adoption of new technologies. Establish and track key performance indicators (KPIs) that measure platform health, reliability, and business impact.

Qualifications

What Youll Bring (Qualifications)

A Bachelor s or master s degree in computer science, engineering, or a related field.
12+ years of progressive experience in softwa

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Engineering Manager
Employement Type: Full time

Contact Details:

Company: Freshworks
Location(s): Chennai

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Keyskills: Computer science Cloud computing Architecture Performance management GCP Agile Strategic planning Resource management Continuous improvement Distribution system

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freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user. More than 50,000 companies -- from startups to public companies ...

Senior Manager - Engineering @ freshworks

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