City Manager - Prexo Exchange @ Flipkart

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City Manager - Prexo Exchange

Flipkart
2 - 6 years
Vijayawada, Guntur
5 months ago
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Job Description

** Intrested Associates Can Apply Over : https://forms.gle/yEarKtHupGukSgp19 **

Job Title: City Manager (Prexo - Exchange Operations)

Location: Andhra Pradesh - Telangana
Department: Operations
Reports to: Area Operations Manager / Regional Operations Manager

About Flipkart
Flipkart is one of Indias leading e-commerce platforms, committed to providing an exceptional customer experience through efficient returns and exchange processes.

Role Overview
The City Manager for Prexo will oversee Flipkarts exchange and returns operations, focusing on customer satisfaction and operational efficiency. You will manage a team, optimize processes, and work cross-functionally to maintain high service standards.

Key Responsibilities:

Oversee Exchange Operations: Manage product exchanges, coordinate pick-ups, and ensure accurate processing.
Team Leadership: Lead and train supervisors and field staff to meet performance goals.
Customer Experience: Resolve escalated customer issues and improve processes based on feedback.
Data-Driven Decisions: Track KPIs, prepare reports, and use data to optimize operations.
Stakeholder Management: Collaborate with internal teams and external partners for seamless execution.
Operational Optimization: Identify inefficiencies and implement improvements to enhance speed and cost-effectiveness.

Qualifications & Skills:

Education: Bachelors degree in Business, Operations, or related fields. MBA preferred.
Experience: 5+ years in operations handling & Team Management
Skills: Strong leadership, problem-solving, and data analysis skills.

Why Join Us?
Make a significant impact on Flipkart's exchange operations while working with a dynamic team to drive operational excellence.

Equal Opportunity Employer

Let me know if you'd like any further changes!

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: Flipkart
Location(s): Vijayawada, Guntur

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₹ -6 Lacs P.A

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City Manager - Prexo Exchange @ Flipkart

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