Tech Lead - Service Delivery Lead Job
- Yash Technologies
- 11 - 14 years
- Bengaluru
- 5 months ago
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Job Description
At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire UiPath Professionals in the following areas :
:
- Extensive Experience of 7+ years in Managing Application Maintenance & Support projects.
- Excellent People Management and able to handle big team and possess transition experience
- Manage, monitor, and motivate the cross functional team assigned to the project.
- Excellent client facing skills
- Establishes and communicates the process, service levels, and key performance indicators.
- Accountable for SLA achievement
- Ensures that the Support process is defined, documented, maintained, and communicated at all levels within the organisation and to vendors
- Well versed with ITIL Framework
- Reviews effectiveness and efficiency of Incident Management process.
- Create a strategy to support adoption of the changes management techniques within the organization.
- Prepare impact analysis and evaluation of the actual impact of changes, assess change readiness
- Identify, analyse and prepare risk mitigation plan with Problem management
- Creates and executes action plans when necessary to ensure continuous improvement
- Creates, reviews and updates knowledge base
- Preparing status reports by gathering, analysing, and summarizing project information
- Participates in UAT / Project Activities / Major transitions, to support new releases.
- Strong analytical thinking, problem-solving, conflict-resolution, collaboration, negotiation, and cross-cultural support skills
Skills:
- Excellent Communication and Client facing skills
- Strong analytical thinking, problem-solving, conflict-resolution skills
Good to have understanding of RPA
- Good to have ITIL certification
- Excellent presentation skills
Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Service DeliveryRole: Service Delivery LeaderEmployement Type: Full timeContact Details:
Company: Yash TechnologiesLocation(s): Bengaluru
Keyskills: ITIL certified Business transformation Conflict resolution Analytical Problem management Agile Manager Technology Incident management Service Delivery Lead Continuous improvement
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