Customer Support Representative @ Tech Mahindra

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Customer Support Representative

Tech Mahindra
1 - 4 years
Noida, Gurugram
6 months ago
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Job Description

Roles and Responsibilities

Handle customer queries via chat support, providing timely and effective solutions.
Process customer requests, resolve issues, and escalate when necessary to ensure high levels of satisfaction.
Maintain accurate records of all interactions with customers using CRM software.
Meet performance targets for quality metrics such as AHT, CSAT, and first call resolution rates.

Perks & Benefits

Professional Growth
Both Side Cabs
Loyalty Bonus
Lucrative Incentive

For More Details
Mail Cv at - Ka**********1@te*********a.com

Reach at - +91 9354359***

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Noida, Gurugram

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Keyskills: International Chat Process Chat Process US Process Customer Service Bpo Customer Service Non Voice Process Chat Support Aht CSAT Problem Solving Skills UK Process

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₹ .5-4.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Tech Mahindra

Tech Mahindra Ltd.

Customer Support Representative @ Tech Mahindra

Home > Non Voice