Non-Voice Customer Support Executive
- Teleperformance (TP)
- 0 - 2 years
- Chennai
- 3 days ago
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Job Description
Role & responsibilities
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point wherever possible.
- Demonstrates confidence and willingness to resolve customer requests or queries.
- Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer.
- Manages all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving agreed operational targets.
Preferred candidate profile
- Excellent Communication Skill.
- Graduation Mandatory.
- Typing Speed (25-35 words/minute).
- Adept in Rule based decision making.
- Ability to problem solving using math and analytical assessment methods.
- Research skills to meet customer expectations.
Interested Candidates can come for direct Walk in Mention Jagan HR in your resume.
Contact - Jagan HR: 9842425***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Chennai
Keyskills: Email Support Customer Support Non Voice Process International Process Email Process Bpo Voice Semi Voice Chat Support Chat Process
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Teleperformance (TP)
Teleperformance SE is a French multinational business process outsourcing company founded in 1978 with headquarters in France. It provides services for debt collection, telemarketing, customer relationship management, content moderation, and communication.
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