Senior Member of Technical Staff - II, Technical Support @ Mavenir

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Senior Member of Technical Staff - II, Technical Support

Mavenir
4 - 9 years
Bengaluru
5 months ago
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Job Description

Role Summary

Summary: A highly skilled and experienced Platform Support Engineer with Subject Matter Expertise (SME) in Red Hat OpenShift Container Platform (RHOCP), Linux and other Platforms like RH Open Stack and AWS is sought.

Key Responsibilities

Incident Management and resolution for Customer incidents for Live production sites wrt Platform Issues and incidents with aggressive timelines (SLA)

Handling network outages & Emergencies that involves debugging and providing immediate resolutions.

Working closely with customers and onsite teams across the globe.

Raising and tracking issues with other partner vendors.

Executing Production changes, Configs, Software upgrades, License renewals and other production changes in Approved Maintenance windows.
Analysis and finding RCA for complex issues in platform for Mobile telecom domain.
RHOCP Expertise: Serve as the SME for RHOCP, providing guidance, performing version upgrades, and implementing/managing OpenShift Operators

Job Requirements

4+ years of experience in the IT/Telecom industry

3+ years of experience working with virtualization technologies (vSphere, Xen, KVM, Red Hat Virtualization, Docker, PowerCLI, or Microsoft Hyper-V) and cloud technologies like RH Open Shift & OpenStack Platform.

Strong working & troubleshooting experience in Linux/CentOS/Ubuntu

Should be conversant with CLI for RedHat OpenShift & Openstack modules like NOVA, SWIFT, GLANCE, NEUTRON, HEAT.

Expertise in Handling Ceph and storage issues.
Expertise in Handling PVCs and its knowledge

Understanding of core networking topology and devices (switches, routers, firewalls, and load balancers)

Experience on Shell Scripting or Python

Experience in Automation Tools like Ansible or Chef or Puppet.

Container technologies Docker, Kubernetes Infrastructure-as-as-Service IaaS products

Ability to explain technical concepts to non-technical audiences

Strong communication and writing skills required.

Should be comfortable to travel.

Qualifications:

BE/BTech/BSC/M.Tech/MCA .

Excellent Oral and written communication skills.
Technical confident to present to customers and to cross functional teams
Flexibility to Work in Shifts and Oncall Rota

Accessibility

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Mavenir
Location(s): Bengaluru

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Keyskills: Redhat RCA Linux Shell scripting Incident management Windows Troubleshooting microsoft Virtualization Technical support

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Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Mavenir

WE ARE MAVENIRMavenir is product based company in telecom software industry. Mavenir was founded in 2005 and has 250 telecom operators as customers and 17 of the largest 20 telecom operators globally. As a trusted partner, Mavenir accelerates and redefines network transformation f...

Senior Member of Technical Staff - II, Technical Support @ Mavenir

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