Senior Manager - IT End User Experience
- Estuate Software
- 5 - 10 years
- Hyderabad
- 6 months ago
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Job Description
- We are seeking a results-oriented and innovative Senior Manager - IT End User Experience to lead our global endpoint management and EUX operations, based in Hyderabad, India.
- This role is responsible for overseeing the platforms, teams, and services that deliver, manage, and support end-user computing devices across the enterprise.
- The ideal candidate will drive seamless, secure, and intelligent digital experiences for employees, leveraging leading tools and practices to ensure operational excellence and workforce productivity.
- Responsible for managing teams and technologies across device management, user access, AI-driven automation, experience monitoring, and hardware standards.
- Key platforms include JAMF, SCCM, Intune, Nexthink, Moveworks, AI Bots, and User Access Management solutions.
- In addition to strategic oversight, responsible for ensuring these tools are integrated, efficient, and aligned with business needs, while fostering innovation and continuous improvement.
Key Responsibilities
Leadership & Team Management
- Lead and develop high-performing global teams responsible for end-user technology management and digital experience.
- Foster a culture focused on employee experience, automation, and proactive IT operations.
- Partner with service desk, field services, and platform engineering leaders to ensure consistent service delivery.
Tool & Platform Ownership
- Oversee the deployment, maintenance, and innovation of core EUX platforms: JAMF, SCCM, Intune, Nexthink, Moveworks, and AI-based support tools.
- Manage lifecycle and standards for end-user hardware, peripherals, and operating systems across the enterprise.
- Ensure tools are optimized for automation, self-healing, and proactive issue resolution.
Experience & Operations Management
- Champion data-driven decision-making using telemetry, experience monitoring (eg, Nexthink), and analytics to identify user pain points.
- Drive proactive and automated support using AI bots and virtual agents to reduce manual interventions and improve response times.
- Collaborate with InfoSec and IAM teams on user access management policies and tools.
Process Improvement & Standardization
- Define and enforce global standards for device provisioning, software packaging, patching, and endpoint compliance.
- Promote self-service and zero-touch provisioning strategies.
- Continuously enhance IT processes and workflows using ITIL principles and modern EUX practices.
Stakeholder & Vendor Engagement
- Collaborate with cross-functional IT teams, including Service Desk, Infrastructure, Security, and Applications.
- Manage relationships with software vendors and strategic partners for tool implementation and support.
Reporting & Strategic Insights
- Deliver actionable dashboards and reports on device health, user experience, automation outcomes, and support KPIs.
- Present EUX insights and strategy recommendations to IT leadership.
Qualifications & Experience
- Bachelor s degree in Computer Science, Information Technology, or related field; Master s degree or MBA is a plus.
- 10+ years of experience in IT operations, with 5+ years in EUC, endpoint management, or digital experience leadership.
- Proven track record managing modern management tools (JAMF, SCCM, Intune), experience monitoring (Nexthink), and support automation platforms (Moveworks, AI bots).
- Experience with global IT support delivery, device lifecycle management, and endpoint security practices.
- ITIL certification and strong knowledge of ITSM frameworks (ServiceNow preferred).
Key Skills
- Visionary leadership and team-building skills.
- Deep expertise in end-user device management and digital experience platforms.
- Strong communication and cross-functional collaboration abilities.
- Strategic, analytical mindset with focus on operational excellence and customer satisfaction.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SecurityRole: Manager Information SecurityEmployement Type: Full timeContact Details:
Company: Estuate SoftwareLocation(s): Hyderabad+ View Contact
Keyskills: Automation Team management ISO Bfsi Manager IT Healthcare SCCM Information technology Analytics Monitoring
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Estuate is a global Information Technology Services company headquartered in Milpitas, California, and with offices in New Jersey, Canada, India, the UK , UAE and development centre in Bangalore. We were founded on the simple premise that clients value a partner that is adept at technology and busin...
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