UAM Operations L1 To Lead Roles
- Estuate Software
- 4 - 9 years
- Hyderabad
- 5 months ago
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Job Description
UAM Operations L1 to Lead Roles No. of Positions: 13
Relevant Experience: 4+ Years
Experience: 1+ Years 2+ Years 3+ Years
Job Location: Hyderabad
Job Type: Full Time
Work Timing: Rotational Shift
Company overview: About Estuate
At Estuate , more than 400 uniquely talented people work together, to provide the world with next-generation product engineering and IT enterprise services. We help companies reimagine their business for the digital age.
Incorporated in 2005 in Milpitas (CA), we have grown to become a global organization with a truly global vision. At Estuate, we bring together talent, experience, and technology to meet our customer s needs. Our Extreme Service culture helps us deliver extraordinary results.
Our key to success We are an ISO-certified organization present across four distinct global geographies. We cater to industry verticals such as BFSI, Healthcare & Pharma, Retail & E-Commerce, and ISVs/Startups, as well as having over 2,000 projects in our portfolio.
Our solution-oriented mindset fuels our offerings, including Digital Platform Engineering, Digital Business Apps, and Digital Security & GRC.
Our culture of oneness At Estuate, we are committed to fostering an inclusive workplace that welcomes people from diverse social circumstances. Our diverse culture shapes our success stories. Our values unite us. And, our curiosity inspires our creativity. Now, if that sounds like the place you d like to be, we look forward to hearing more from you.
Currently, we are looking for UAM Operations L1 to Lead Roles to join our team.
Job Description - Provide user access management (UAM) support in a rotational shift model covering APAC, EMEA, and AMER regions
- Perform end-to-end user provisioning and de-provisioning activities across multiple systems and applications
- Manage access requests, password resets, and entitlement changes within defined SLAs
- Execute routine and complex access management tasks, including account creation, modifications, and removals
- Triage, escalate, and resolve tickets based on issue complexity and priority
- Lead shift operations when applicable, ensuring proper handovers, issue escalation, and workload balancing
- Conduct periodic access reviews and maintain audit-compliant documentation
- Collaborate with HR, IT, Security, and Compliance teams to ensure identity governance adherence
- Work with IAM tools like Active Directory, Azure AD, Okta, Exchange, and ServiceNow
- Follow SOPs accurately and help update documentation as needed
- 2 8 years of experience in user access management, identity governance, or IT operations, depending on role level
- Hands-on experience with IAM tools such as Active Directory, Azure AD, Okta, Exchange, and ServiceNow
- Solid understanding of access control principles and identity lifecycle management
- Experience handling provisioning tasks, entitlement management, and access reviews
- Familiarity with ticketing systems and SLA-driven service delivery
- Strong troubleshooting skills related to account and access issues
- Ability to work in a rotational shift model, including coverage across global time zones
- Strong attention to detail and process orientation
- Clear and professional verbal and written communication skills
- Bachelor s degree in IT, Cybersecurity, or a related field preferred (not mandatory for entry-level roles)
- UAM Operations Lead / Shift Lead : Shift management, escalation point, workload balancing
- L2 UAM Analysts: Handle complex provisioning, entitlement issues, ticket triage
- L1 UAM Analysts / Access Admins: Routine provisioning/de-provisioning, access reviews, password resets, SLA-driven tickets
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Technical Operations (Tech Ops)Employement Type: Full timeContact Details:
Company: Estuate SoftwareLocation(s): Hyderabad+ View Contact
Keyskills: ISO Bfsi Access management Shift Lead Pharma Active directory Healthcare Troubleshooting IT operations Auditing
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Estuate Software
Estuate is a global Information Technology Services company headquartered in Milpitas, California, and with offices in New Jersey, Canada, India, the UK , UAE and development centre in Bangalore. We were founded on the simple premise that clients value a partner that is adept at technology and busin...
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