Senior FLM Professional L1 @ Wipro

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Senior FLM Professional L1

Wipro
3 - 5 years
Hyderabad
4 months ago
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Job Description

About The Role Do

Management of daily activities of a team

Experience in Data Analyst experience

Ensures achievement of all system, team and individual Customer Service goals and standards

Manages Key performance indicators

Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities

Responsible for administrative aspects including reporting

Superior communication (oral, written), presentation, and interpersonal skills

Demonstrated ability to develop and implement process enhancements including technology and performance

Ability to plan, prioritize, organize and communicate with client

Proficiency in , Work-force management applications, Quality tools and technologies,

Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.

??Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors

To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads

Coordinate with delivery managers and the L&D POC to plan sessions

Drive completion by following with respective leads and managers

Mandatory
Skills:

AM Coding.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills: presentation skills sap flm customer service process enhancement pivot table vlookup telecommunication job description sourcing escalation management recruitment sap mm quality tools digital transformation sap srm internet

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Senior FLM Professional L1 @ Wipro

Home > Operations Support