Customer Support Analyst (ERP Support)
- Odoo
- 1 - 6 years
- Gandhinagar
- 5 months ago
- Email to a friend
- Report this job
Job Description
What do we look for As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our softwares users by investigating to provide them with the perfect answer to their questions. When a customers request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
- Help customers with their use of Odoo Business Apps
- Solve functional problems through chat, email and call by investigating
- Engage with our visitors and leads (Livechat)
- Ensure customers satisfaction
- Improve customerss experience with the usage of Odoo
- Contribute to the improvement of our product
- Side projects (recruit and onboard new colleagues on the support team, give support training, ...)
Must Have
- 1+ years of experience in a IT softwares functional support.
- Bachelor or Master degree
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
- Fluent in English
- Solution minded
Nice to Have
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
Why should you say YES to this job
- 2 weeks of intensive functional training with final certification
- You will contribute to the improvement of our software Odoo by escalating good feedback
- You will be delivering the best support experience to clients they have never had before!
- None of your work days will be the same, guarantee!
The Odoo culture
Building a company we love.
READ Who is your manager
Being a team leader at Odoo.
READ The founder s story
From 1 to 250 employees in 5 years.
READ Customer Support Analyst (ERP Support)
Services / Business Support
401 & 402, 4th Floor, IT Tower 3, InfoCity, Gandhinagar 382007, Gujarat GJ, Inde
Are you ready to learn fast and have a real impact on the company
Join Odoo, a growing software company with a killer product ,
a huge global community , as well as a fun and exciting work environment .
Apply Now! Survival Guide a huge global community , as well as a fun and exciting work environment .
Users of the Product
7,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
What do we look for
As a Customer Support Analyst, with a positive attitude and dynamism, you will provide support and help to our existing and potential customers, and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service.
Your mission will consist of helping our softwares users by investigating to provide them with the perfect answer to their questions. When a customers request comes in, through ticketing, live chat, and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of requests.
Indeed, you will closely collaborate with internal teams such as Consultants, Sales, or Developers. In a nutshell, you will be the key point between the end-users and Odoo.
Business Knowledge
Technical Skills
Autonomy
Variability of the Job
Quality of Product / Tools
Responsibilities
- Help customers with their use of Odoo Business Apps
- Solve functional problems through chat, email and call by investigating
- Engage with our visitors and leads (Livechat)
- Ensure customers satisfaction
- Improve customerss experience with the usage of Odoo
- Contribute to the improvement of our product
- Side projects (recruit and onboard new colleagues on the support team, give support training, ...)
Must Have
- 1+ years of experience in a IT softwares functional support.
- Bachelor or Master degree
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
- Fluent in English
- Solution minded
Nice to Have
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
Why should you say YES to this job
- 2 weeks of intensive functional training with final certification
- You will contribute to the improvement of our software Odoo by escalating good feedback
- You will be delivering the best support experience to clients they have never had before!
- None of your work days will be the same, guarantee!
The Odoo culture
Building a company we love.
READ Who is your manager
Being a team leader at Odoo.
READ The founder s story
From 1 to 250 employees in 5 years.
READ What do we offer
Compensation & Perks
A full-time position
with an attractive salary package.
with an attractive salary package.
Paid leaves
5 Days working week, 24 paid leaves and public holidays as per the IT Industry
Prime location
Work at the best location with easy transportation connectivity
Training
8 hrs of training every month to stay updated with the product and technology
Eat & Drink
Tea, coffee and snacks
provided all day.
provided all day.
Sponsored Events
Team outing, team lunch, festive celebrations and lots of team building activities
Exchange Program
Apply to a similar position
in a subsidiary of Odoo.
Our offices in a subsidiary of Odoo.
Sneak Peek at our Work Place Culture
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: OdooLocation(s): Gandhinagar+ View Contact
Keyskills: Training ERP Ticketing XML customer support analyst Investigation Service quality Team building Python functional support
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in