Solution Expert
- Serosoft Solutions
- 5 - 7 years
- Indore
- 5 months ago
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Job Description
Job Title: Solution Specialist
Job Location: Indore
Experience: 5+ years
Job Description
We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base.
This pivotal role lies at the intersection of product knowledge, customer success, and sales enablementplaying a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.
Responsibilities
- Develop deep expertise in our product offerings, features, and use cases.
- Monitor and analyze customer usage data to identify customer behavior and trends, gaps, and opportunities to generate actionable insights for increased adoption or upsell.
- Work closely with Sales & Marketing, Implementation, Customer Success, and Product teams to understand customer needs and pain points.
- Proactively reach out to customers with tailored recommendations for additional features, modules, or packages that could add value to their workflow.
- Create clear, benefit-driven communication materials (emails, presentations, case studies) to articulate the value of upgrades or expansions.
- Conduct product walkthroughs, demos, or Q&A sessions to support upsell conversations. He/she should be conversant with high quality demos.
- Track and report the success of upsell campaigns, customer engagement efforts, and revenue impact.
- Build and maintain strong relationships with key customer stakeholders.
Education & Experience
- Bachelors or Masters degree in Engineering, Computer Science, Business Analytics, or related field.
- Minimum of 5+ years of experience as a Product Analyst or in a similar role, preferably in SaaS, ERP, or EdTech environments.
Skills & Competencies
- Deep understanding of product lifecycle, agile development methodologies, and feature prioritization frameworks.
- Strong analytical and critical thinking skills to interpret product usage and customer behavior.
- Excellent written and verbal communication skills.
- Experience in SaaS, customer success, product marketing, or a similar role.
- Ability to understand and clearly explain complex product features and benefits.
- Self-starter with a growth mindset and customer-centric approach.
- Advanced proficiency in Excel and at least one BI/Analytics tool (e.g., Power BI,
- Tableau, Looker, etc.).
- Strong command of product analytics platforms such as Mixpanel, Amplitude, Google Analytics, or similar.
- Excellent collaboration abilities across cross-functional teams.
- Experience working in fast-paced environments with complex enterprise products.
Desirable Attributes
- Experience with education software, ERP systems, or large-scale enterprise solutions.
- Familiarity with tools like JIRA, Confluence, Figma, and Hotjar.
- Hands-on experience with A/B testing tools and experimentation techniques.
- Strong presentation skills able to communicate findings to both technical and non-technical stakeholders.
What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration, and excellence. Discover what makes Serosoft the perfect place to thrive:
- Learning & Growth: We support your professional development at every step.
- Cutting-Edge Technologies: Engage in pioneering and innovative projects.
- Global Opportunities: Expand your horizons and work on international assignments.
- Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
- Best of Breed Compensation: Competitive pay that rewards your skills & contributions.
- 5 Days a Week: Embrace a healthy work- life balance.
- Group Health Insurance: Your health and well-being are our priority.
- Open-Door Policy: Your ideas and feedback are always welcome.
- Beautiful Office in Indore: Work in Indias cleanest city, right in the heart of it!
Job Classification
Industry: E-Learning / EdTechFunctional Area / Department: Sales & Business DevelopmentRole Category: Sales Support & OperationsRole: Customer EngagementEmployement Type: Full timeContact Details:
Company: Serosoft SolutionsLocation(s): Indore
Keyskills: Product Demo Product Sales Agile Development Methodology Product Life Cycle ERP Sales Product Presentation Edtech Sales Product Marketing Saas Product Development Presales
Serosoft Solutions
What do we do!We are a leading educational software and solutions company, promoted by a dynamic team of erstwhile I-Bankers, US graduates, and MBAs. We are part of the prestigious 50-year old Hindustan Group of Companies (www.hindustangroup.com). Our out-of-the-box and customized solutio...
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