Customer Support Engineer II
- Fivetran
- 3 - 6 years
- Bengaluru
- 5 months ago
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Job Description
- Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, impending escalations and case resolution.
- Provide troubleshooting support to Fivetran customers and partners via multiple channels (web, email, phone, virtual meetings, etc.)
- Work closely with Fivetran customers and other stakeholders to ensure the timely resolution of reported incidents.
- Develop, test and document workarounds for product tickets reported
- Communicate with engineering to report and investigate customer issues
- Contribute solutions to the knowledge base
- Collaborate and provide guidance, and training to other team members
- Collaborate with teammates on technical and non-technical projects.
- Experience : 7+ yrs
- Excellent working knowledge in Databases(Oracle, SQLServer and/or,MYSQL,Postgres). Working knowledge in replication is an additional plus.
- Advanced level of database experience, which includes knowledge of security, performance tuning, backup & recovery, and database query and/or advanced DBA experience on any relational database
- Advanced knowledge of Networkin,g such as latency issues, debugging errors in connection issues
- Strong Unix or Linux OS experience
- Strong Application development or Enterprise support experience
- Excellent analytical, problem-solving, and interpersonal skills
- Proactive anticipation skills to prevent potential customer issues
- A positive attitude that leads to successful outcomes
- Solid understanding of data Warehousing fundamentals and concepts
- Independent, self-motivated, and quick learner
- Oracle Professional Certification, Microsoft Certified: Azure Database Administrator Associate, AWS Certifications & Snowflake Certifications or any certification covering similar domain knowledge
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: FivetranLocation(s): Bengaluru
Keyskills: Unix Linux Analytical MySQL Customer support Medical insurance Troubleshooting microsoft Oracle Team building
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In 2012, George Fraser and Taylor Brown realized the available tools for providing data infrastructure were not available for modern companies who heavily use third party SaaS solutions, so they founded Fivetran. Fivetran accepted a position in the winter 2013 Y Combinator class. Today, Fivetran is ...
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