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Digital Adoption Specialist @ Chetu

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 Digital Adoption Specialist

Job Description

We are seeking a Digital Adoption Specialist to lead initiatives that drive user adoption of enterprise digital tools, platforms, and applications. The ideal candidate will collaborate with cross-functional teams to implement digital adoption strategies that enhance user experience, improve productivity, and ensure successful technology rollouts.


Key Responsibilities:

  • Drive user engagement and adoption of enterprise applications (e.g., SAP, Oracle, Salesforce, SharePoint, etc.).
  • Develop and manage digital adoption plans and strategies.
  • Utilize Digital Adoption Platforms (DAP) like WalkMe, Whatfix, or Pendo to create in-app guides and training content.
  • Collect and analyze user behavior data to optimize digital journeys.
  • Coordinate with training, product, and support teams to develop user-centric solutions.
  • Create and deliver digital learning materials such as videos, quick reference guides, and walkthroughs.
  • Monitor adoption metrics and provide reports to stakeholders.

Requirements:

  • Bachelors degree in IT, Business, or a related field.
  • Experience with Digital Adoption Platforms (DAP) is preferred.
  • Strong understanding of enterprise applications and change management principles.
  • Excellent communication and training skills.
  • Proficient in data analysis and user feedback interpretation.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Consulting
Role Category: Management Consulting
Role: Associate / Consultant
Employement Type: Full time

Contact Details:

Company: Chetu
Location(s): Noida, Gurugram

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Keyskills:   Digital Adoption Platform Data Analysis Digital Transformation Digitization Digital Strategy Walkme

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₹ 10-15 Lacs P.A

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Chetu

Established in 2000, Chetu has become a recognized leader in software solutions and support services. With a global team of over 2,800 software professionals, the company operates primarily from its three advanced software development centers in Sector 63, Noida. These facilities, spanning more th...