Job Description
1) Driving and tracking Weekly , Monthly, Quarterly and Yearly -Leads , Walkins and Revenue - Both from Booked base and Employee base for the LnT group.
Leads Target_( week month quarter)
Walkins Target_
Revenue Target_
Targets will be decided after meeting each team member individually and based upon
What's overall company's plan and what launches are planned.
2) Aligning, Training and Motivating the Function teams - CRM, Customer excellence , Possession team , LnT Finance,Call center team to generate quality leads .
Each of these functions will be given a Leads, Walkins and Revenue Target. we will need to drive it.
3) Building rapport and relationship with Booked base and Employee base and act as consultant and relationship manager for the base assigned.
Booked and Employee Base will be divided among the team.
Each manager needs to own the base and do callings and meetings to generate Self sourced leads.
50 connects / 5 Meetings daily .
4) Role will be Site based and once a week Review meeting will happen at HO.
Loyalty Sales managers will be based out of sales office where the launch is going on or where the most potential is there.
In Launch full team will be based out of launch site.
During Sustenance 1 member each at 4 active sustenace sites.
Willingness to travel is a must.
5) Coordination with closing teams at site level to generate referrals for booked and Employee base and leverage the relationships of closing teams also.
6) Team will be fully trained of Loyalty and associate referral pitch and benefits.
They will need to ensure that each and every Booked client and employee is aware of the benefits .
Mailers , whatsapp campaigns to be done for the base.
7) Participate in key handovers, Registrations and events to generate quality leads by pitching the programme.
8) Clients escalations coming to sales office need to ensure are resolved in coordination with Crm and customer excellence team to generate future referrals.
Job Classification
Industry: Engineering & Construction
Functional Area / Department: Sales & Business Development
Role Category: BD / Pre Sales
Role: Business Development Manager (BDM)
Employement Type: Full time
Contact Details:
Company: Larsen & Toubro
Location(s): Mumbai
Keyskills:
escalations
operations management
customer relationship
back office
customer service
customer care
client servicing
customer retention
sales
broking
customer support
operations
relationship management
customer handling
crm
communication skills
