US Healthcare Voice Process - Only Fresher
- Firstsource
- 0 years
- Hyderabad
- 6 months ago
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Job Description
- Firstsource - Nanakramguda Hyderabad.
- Work from Office
- 5 days working
- Rotational Shift
- 1 way cab facilities
Job Responsibilities:
Assist Medicare-eligible individuals telephonically in the following ways:
- Helping interested parties understand features and benefits of Medicare Advantage, Medicare Part D Prescription Drug Plan (PDP), Medicare approved discount drug card programs, and other related programs.
- Willingness to learn in a classroom setting and the ability to take direction via on[1]the-job training, coaching and development with the end result of understanding and articulating multiple Medicare products and benefits.
- Ability to adhere to set schedule including specific set breaks and lunch/meals times
- Responding to inquiries related to benefits, eligibility, customer material requests, physician look-up, authorization, explanation of benefits (EOB), caller information, status checks, and other related information.
- Make outbound calls and transfers as per the Standard Operating Procedures (SOPs).
- Work on special projects and/or non-phone work to complete as directed.
- Processing non phone functions which may include research of payment, billing, account balance questions, responding to emails, written correspondence, order processing, and account maintenance as needed
Expectations:
- Through inbound calls, resolve member and/or provider issues accurately and systematically, using sound business judgment, and taking appropriate action until completed to customer satisfaction.
- Utilize various computer systems to find member, provider, and plan information.
- Update, process, or perform other necessary action within such systems to fulfill customer request.
- Recognize and comply with performance standards for work quality, work efficiency, attendance, and schedule adherence.
- Be polite, courteous, patient, empathetic, and sincere in voice tone and words selected.
- Establish rapport and be positive.
- Express information clearly and with confidence
Note : Kindly mention HR name as Nawaz khan on top of your CV at the time of walk in Interview.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: FirstsourceLocation(s): Hyderabad
Keyskills: Healthcare Medical Transcription Healthcare Bpo US Healthcare Voice Process Medical Billing
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