Telus Digital Is Hiring Freshers | Customer Service (voice/non-voice)
- TELUS International
- 0 - 5 years
- Noida, Gurugram
- 5 months ago
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Job Description
TELUS Digital is Hiring Freshers and Experienced candidates for Customer Service Associate (International Voice/Chat)
Role & Responsibilities
- Performing inbound calls/chat from wire transfer customers and agents.
- Take inbound calls per day from the customers.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
- Participating in continuous training sessions and sharing best practices.
- Show good oral and written skills for call escalation via call sheet completion or call escalation.
Preferred Candidate Profile
- Educational Qualification: Any Graduate (Result awaited can apply)
- Freshers with graduation can apply
- Excellent Written & communication in English.
- Should be comfortable in night shifts and rotational week offs.
- Ability to model the corporate value of respect, courage, passion, teamwork and integrity.
- Working Model : 24*7 (work from Office)
- Candidate should be comfortable with relocation to job location- Noida
Perks and Benefits
- Salary Range- 2.95 LPA - 4.2 LPA
- Free pick up and drop facility will be provided within 35 Kms from office address
- Medical Insurance
- Life Insurance
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: FreshersContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Customer Service CSA Communication Skills Customer Support Written And Oral Communication Customer Care Chat International Voice International Voice Process International BPO
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